Lounge Manager

Location: Blacklist Lounge at Freeme Digital Limited

Job Summary:

Blacklist Lounge is seeking an experienced and dynamic Lounge Manager to oversee the daily operations of our lounge in Lekki. The ideal candidate will bring exceptional leadership, customer service skills, and a strong understanding of the hospitality industry. The Lounge Manager will be responsible for ensuring a seamless guest experience, maintaining high standards, and driving profitability.

Key Responsibilities:

- **Operational Management:** Oversee all aspects of lounge operations, including staff scheduling, inventory management, and maintenance of facilities to ensure a smooth-running environment.

- **Customer Experience:** Provide exceptional guest service by managing guest relations, handling complaints, and ensuring that customer satisfaction is at the forefront of all operations.

- **Staff Supervision:** Recruit, train, and supervise staff, including bartenders, servers, and support staff. Set performance expectations and foster a positive team environment.

- **Financial Oversight:** Monitor and manage budgets, control costs, track sales, and prepare financial reports to ensure profitability.

- **Inventory and Supplies:** Manage ordering and inventory of beverages, food, and supplies, and coordinate with suppliers to ensure consistent stock levels.

- **Event Management:** Coordinate special events, private bookings, and promotions to enhance guest experience and increase lounge revenue.

- **Health & Safety Compliance:** Ensure compliance with health, safety, and hygiene standards, as well as local regulations for a secure and enjoyable guest environment.

- **Marketing & Promotions Support:** Collaborate with the marketing team to develop promotional activities, loyalty programs, and other initiatives to attract and retain customers.

- **Reporting:** Maintain records, prepare reports, and analyze data on sales, inventory, and customer feedback to support business growth and continuous improvement.

Qualifications:

- Bachelor’s degree in Hospitality, Business Administration, or a related field (OR equivalent work experience).

- Minimum of 3-5 years of experience in hospitality management, preferably in a lounge, bar, or restaurant setting.

- Strong leadership and team management skills with the ability to motivate staff to achieve goals.

- Excellent customer service and interpersonal skills, with a passion for delivering a high-quality guest experience.

- Strong organizational, problem-solving, and multitasking abilities.

- Knowledge of POS systems, financial reporting, and inventory management.

- Familiarity with health and safety regulations in hospitality.

Key Competencies:

- **Communication:** Strong verbal and written communication skills to effectively interact with guests, staff, and stakeholders.

- **Attention to Detail:** Ensure all aspects of the lounge are up to standard and contribute to an upscale, luxurious environment.

- **Problem-Solving:** Ability to resolve issues swiftly and professionally to maintain guest satisfaction.

- **Adaptability:** Flexibility to adjust to the demands of a fast-paced lounge environment, including working nights, weekends, and holidays.

Benefits:

- Performance-based incentives

- Professional development and growth opportunities

- A dynamic work environment in a premier Lagos location

**To Apply:** Please submit your resume and a cover letter explaining why you would be a great fit for Blacklist Lounge. We look forward to welcoming a proactive and passionate leader to our team!