Lufthansa Group Station Agent

Are you passionate about ensuring smooth, safe, and timely travel experiences?

As a Station Agent, you'll handle passengers, baggage, and aircraft, prioritizing safety, service, and quality every step of the way!

Join us and be the key to seamless journeys!

Tasks

The Lufthansa Group Station Agent is responsible for:

• Take appropriate measures in case of volume-, weight- and trim-critical flights
• Ensure safe and efficient turnaround operation (unloading / loading), with focus on the aircraft handling activities below the wing based on the respective airline manuals
• Calculate and issue tickets incl. re-issues, depending on local set-up in cooperation with RBCs
• Carry out all check-in and gate/boarding procedures in accordance with the appropriate guidelines and airline manuals
• File and handle Passenger and Baggage irregularity reports (AHL, DPR, OHD) in accordance with the appropriate guidelines and airline manuals
• Provide information and assistance in connection with all customer concerns during normal operation and irregularities
• Perform all other duties assigned or delegated by supervisors
  
  

Requirements

The ideal Lufthansa Group Station Agent should meet the following requirements:

• High school degree
• Vocational training desirable
• 1-3 years of working experience desirable
• Fluent knowledge of English language, both spoken and written
• Good general education
• Driving license
• PC skills
• Diligent and systematic approach to work
• Ability to work on own initiative
• Desire to give excellent service
• Sales skills, confident manner
• Ability to make ad-hoc decisions
• Suitable for shift work
• Ability to work under pressure
• Ability to deal with conflict
• Good sociable and cooperative conduct
• Team player
• Well-groomed appearance
• Good linguistic skills
• Work under time pressure
• No permanently assigned work station
• Weather factors and noise pollution
• Lifting of luggage up to 23kg/70lb
• Most possess a legal work permit in Nigeria
• CV/Resume required
• Company will not provide relocation assistance
  
  

Company

The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home market. It plays a leading role in its European home market. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.