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Manager, CCC Inbound

Standard Bank Group

Marketing & Communications

NGN Confidential
2 months ago
  • Minimum Qualification :

Job Description/Requirements

Job Description

Effective and efficient management of the Customer Care Centre - Inbound by providing first line contact to customers/general public.

Qualifications

  • First degree in any field.
  • Minimum of 6 years’ of Operational and Customer Service experience
  • Additional Information

    Personal Competencies

    • Strong Leadership Qualities
    • Conflict Resolution Skills
    • Good verbal and written communication skills – sincere and articulate.
    • Knowledge & Experience in Effective Service Delivery.
    • Strong Influencing and Persuasive Skills.

    Careers

    Are you passionate about Africa's potential? Are you driven to win? At Standard Bank Group, a team of over 50 000 dedicated individuals share one common purpose: Africa is our home, we drive her growth. We believe our people are our greatest asset, and we strive to create a thriving environment where you can bring your whole self to work, pursue your dreams, and see your ideas shape a brighter future for Africa. Join us, if you're ready to turn your passion into impact and make a real difference as part of a dynamic team.

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