Senior Manager, Network Assurance

IHS Towers is one of the largest independent owners, operators, and developers of shared telecommunications infrastructure in the world by tower count and is the only towerco solely focused on the emerging markets. The Company has more than 40,000 towers across its 11 markets, including Brazil, Cameroon, Colombia, Côte d’Ivoire, Egypt, Kuwait, Nigeria, Peru, Rwanda, South Africa, and Zambia. For more information, please visit: www.ihstowers.com

Our Vision

IHS is committed to improving the quality and availability of telecommunications infrastructure, the lifeline for an increasingly connected world. We are dedicated to helping create a sustainable future for the communities in which we operate, and our sustainable strategy is structured around four pillars: ethics and governance, environment and climate change, education and economic growth, and our people and communities.

Job Description

Job Purpose

Develop and implement a network quality assurance function which incorporates best-in-class standards, testing approaches, and automation strategies/ frameworks.

Key Responsibilities

• Review, approve, and disseminate information and intelligence generated through the Network Assurance team’s ongoing collation, validation, analysis and interpretation of network performance data.
• Ensure implementation of effective systems and procedures for gathering quality and accurate network performance data.
• Provide guidance on the design and deployment of annual client/ stakeholder feedback surveys. Produce and share survey reports internally with key stakeholders in the organization.
• Oversee the development of high-quality systems and products, ensuring functionality meets documented specifications, product requirements, and organizational goals.
• Monitor impact of new additions to the network during and after acceptance testing, collaborating with project teams and vendors to create and execute plans and test cases.
• Review and approve requests for tool access creation.
• Liaise with both internal and external customers on matters pertaining to Service Level Agreements (SLAs) that affect the network assurance function.
• Review requirements to provide feedback on completeness, testability and other risk areas that could impact network quality and SLAs.
• Educate team members across the organization about the quality function and their role in ensuring quality standards are met, maintained and continuously improved.
• Build strong relationships with internal stakeholders and champion continuous improvement initiatives as they pertain to the Network Assurance function.
• Identify opportunities to drive efficiency through ongoing automation of routine/ repetitive tasks.
• Perform other tasks and duties as assigned by the Associate Director, NOC.
  
  

Qualifications

Job-Specific Competencies

Functional:

• Engineering Management
• Network Operations Management
• Network Assurance
• Network Performance Analysis/ Reporting
• Data Analysis & Reporting 
• Problem-Solving 
• SLA Fulfilment
• Network Tools Administration & Management
• Fault Management & Root Cause Analysis

Behavioural:

• Collaboration & Teamwork
  
  

Additional Information

Qualifications & Experience Required

• Bachelor’s degree in Telecommunication Engineering or related discipline. Advanced Specialist Master’s and/ or MBA will be an added asset.
• +13-14 years’ relevant experience in the telecoms industry.

Organizational Competencies

• Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
• Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
• Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
• Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
• Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.