Education Counsellor (USA & Canada)

IDP Education Limited

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

The Education Counselor will provide excellent counseling services to guide international students to find the institution that best meets their learning and career aspirations. This includes providing students with the right information and advice on study opportunities and the local education system, culture, and geographic region, assisting with application documentation, facilitating enrolments, and promoting IDP products and services.

The ideal candidate should have hands-on knowledge of Higher Education Admission counseling and the immigration process for the US and Canadian destinations.

Key Responsibilities

Student Counselling

• Counsel prospective students to identify appropriate study options including suitable courses and institutions.
• Schedule and conduct phone discussions and office meetings to accurately convey course/program information whilst ensuring that each students’ needs are being met.
• Assist students in determining an appropriate shortlist of applications to submit, thereby ensuring effective use of counselling time.
• Support the student through the admissions, visa and pre departure processes.
• Develop and maintain strong relationship with students and their families to ensure that IDP is regarded as a highly professional and trusted service provider.
• Maintain the highest level of integrity and ethics in every interaction with students and their families, clients, and colleagues.
  
  

Delivering Results

• Deliver consistently outstanding service to ensure a high number of students are converted to the next stage of the student pipeline, ultimately submitting applications to education institutions, and accepting the resulting offers.
• Identify opportunities to generate leads and effectively leverage these opportunities. e.g., determine the prospective schools, universities, companies, and scholarship bodies where new leads can be derived and established effective relationships with them.
• CRM system is used to support the end-to-end counselling process including the capture and follow up of all leads and opportunities to close sales.
  
  

Business Development

• Maintain regular contact and activities with key accounts (schools, scholarship bodies).
• Customer Service Act with the highest level of accountability with students, clients, and colleagues.
• Respond to face-to-face enquiries, and enquiries via phone and email in a timely manner, with accurate and relevant information.
• Process and submit applications to institution, obtain offers and facilitate enrolments in a timely manner.
• Build effective relationships with education institution staff to support timely application processing.
• Assist students with on-arrival issues or and refer to appropriate agencies where necessary.
• Build strong relationships with network counsellors to enable ongoing support of students onshore.
  
  

Client Relationships

• Attend client briefings, workshops and visit to institutions to support the development of knowledge of institutions and establish relationships with key contacts.
• Work with Office Manager and institution representatives in order to develop strategies and effectively promote institutions.
• Act with integrity and professionalism in all interactions with client representatives
  
  

Required Experience

• Bachelors or Masters Degree from a Reputable University.
• 2 - 4 years' experience in study abroad programs focusing on US & Canadian Destinations
• Experience in a sales or customer service driven environment, including achieving individual and team-based targets.
• Good understanding of the education sector and placement of students into VET and universities, including immigration requirements and processes.
• Relevant tertiary qualifications and/or prior experience working as an Education Counsellor or similar role.
• Outstanding stakeholder management and communication skills, including fluency in English, both verbal and written.
• Experience in a sales or customer service driven environment, including achieving individual and team based targets.