Membership Coordinator

Responsibilities:

• Manage all aspects of the membership process, including recruitment, renewals, and engagement.
• Serve as the primary point of contact for members, addressing inquiries, providing information, and resolving issues in a timely and professional manner.
• Develop and implement strategies to recruit new members and retain current members.
• Maintain and update the membership database, ensuring all member records are accurate and up-to-date.
• Coordinate membership events, including webinars, networking sessions, and member appreciation activities.
• Work closely with other teams to promote membership benefits and drive engagement.
• Assist in the creation of membership materials, newsletters, and other communication efforts.
• Build strong relationships with members to increase satisfaction and long-term engagement.
• Coordinate the distribution of membership benefits, resources, and communications to members.
• Assist in the development and execution of membership campaigns and initiatives to support organizational goals.
• Support the membership team in managing renewals, billing, and payment processing.

Requirements:

• Bachelor’s degree in Business Administration, Communications, or a related field.
• Proven experience in membership management, customer service, or a similar role.
• Strong interpersonal and communication skills, with the ability to build relationships and interact with a diverse membership base.
• Excellent organizational skills, attention to detail, and ability to manage multiple tasks.
• Knowledge of association operations and best practices in member services.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a proactive approach to resolving member concerns.
• Positive and customer-focused attitude.