Night Operations Manager

Responsibilities:

Strategic Planning and Business Development:

• Develop and execute business strategies to achieve revenue, profit, and customer satisfaction goals.
• Identify opportunities for growth, including new markets, partnerships, and service offerings.
• Regularly assess market trends, competitor performance, and guest preferences to adapt and innovate services.

Financial Management and Budgeting:

• Prepare and manage the hotel’s budget, ensuring revenue targets are met while controlling expenses.
• Analyze financial reports, including income statements, profit-and-loss statements, and forecasts to make data-driven decisions.
• Implement cost-saving initiatives and oversee capital expenditure projects, maximizing profitability without compromising service.

Guest Experience and Service Quality:

• Set and maintain high standards for guest services, ensuring that every guest interaction enhances satisfaction and loyalty.
• Monitor guest feedback through surveys, reviews, and direct communication, using insights to improve services.
• Resolve guest issues promptly and professionally, ensuring that they feel valued and that their needs are met.

Operations Management:

• Oversee day-to-day operations, ensuring that all departments (housekeeping, front desk, F&B, maintenance, etc.) work efficiently and collaboratively.
• Develop and enforce standard operating procedures (SOPs) to maintain quality, safety, and efficiency across the hotel.
• Conduct regular audits and inspections to ensure facilities are well-maintained and meet brand and regulatory standards

Requirements:

• Minimum of a university degree in Hotel Management or a related field with experience in opening, managing, or repositioning a hotel with a clear track record.
• Excellent computer system skills.
• Minimum of 2+ years of experience in the hospitality industry. 
• Must be a seasoned and highly intelligent hotel professional with outstanding management skills and extensive hands-on experience.
• Available to work when needed, including weekends, holidays, and nights