Night Operations Manager
Castel Resources
Admin & Office
Job Summary
We are looking for an experienced manager to oversee and manage the overnight operations of our hotel, ensure exceptional customer service, maintain a safe and secure environment, and lead a team of night staff to deliver outstanding results.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
Strategic Planning and Business Development:
- Develop and execute business strategies to achieve revenue, profit, and customer satisfaction goals.
- Identify opportunities for growth, including new markets, partnerships, and service offerings.
- Regularly assess market trends, competitor performance, and guest preferences to adapt and innovate services.
Financial Management and Budgeting:
- Prepare and manage the hotel’s budget, ensuring revenue targets are met while controlling expenses.
- Analyze financial reports, including income statements, profit-and-loss statements, and forecasts to make data-driven decisions.
- Implement cost-saving initiatives and oversee capital expenditure projects, maximizing profitability without compromising service.
Guest Experience and Service Quality:
- Set and maintain high standards for guest services, ensuring that every guest interaction enhances satisfaction and loyalty.
- Monitor guest feedback through surveys, reviews, and direct communication, using insights to improve services.
- Resolve guest issues promptly and professionally, ensuring that they feel valued and that their needs are met.
Operations Management:
- Oversee day-to-day operations, ensuring that all departments (housekeeping, front desk, F&B, maintenance, etc.) work efficiently and collaboratively.
- Develop and enforce standard operating procedures (SOPs) to maintain quality, safety, and efficiency across the hotel.
- Conduct regular audits and inspections to ensure facilities are well-maintained and meet brand and regulatory standards
Requirements:
- Minimum of a university degree in Hotel Management or a related field with experience in opening, managing, or repositioning a hotel with a clear track record.
- Excellent computer system skills.
- Minimum of 2+ years of experience in the hospitality industry.
- Must be a seasoned and highly intelligent hotel professional with outstanding management skills and extensive hands-on experience.
- Available to work when needed, including weekends, holidays, and nights
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