NOC Operator

Responsibilities:

• Monitor, support, and troubleshoot network, WAN links, and system issues in real-time.
• Provide updates, status, and performance reports of all network components and services.
• Identify and provide first-line support for all network faults following standard operating procedures.
• Open and track trouble tickets for every network event until closure.
• Ensure full compliance with all NOC processes and procedures.
• Assist field engineers with troubleshooting as required.
• Escalate critical outages and faults to the appropriate teams.
• Monitor and report on NOC facility components.
• Maintain an accurate inventory of hardware movement.
• Coordinate facility maintenance schedules.
• Ensure the operational efficiency of critical systems.
• Provide technical support for end-user computing systems, peripherals, and software applications.
• Diagnose and troubleshoot hardware, network, and software issues to minimize downtime.
• Create and update user manuals and guides as needed.
• Maintain updated logs of issues, concerns, requests, and resolutions, ensuring timely issue closure.
• Evaluate and recommend innovative solutions to enhance efficiency and security.
• Generate detailed reports on NOC operations, faults, and resolutions.
• Monitor and ensure the smooth operation of all facility equipment, minimizing downtime.
• Provide effective technical support with minimal disruption to operations.

Requirements:

• 4 years experience.
• Degree in a related field.