Receptionist

Responsibilities:

Front Desk Management:

• Greet visitors, clients, and employees with a friendly and professional demeanor, creating a welcoming atmosphere.
• Manage incoming phone calls and emails, directing them to the appropriate departments or individuals.
• Maintain accurate records of visitor check-ins and issue badges as required, adhering to company policies.

Administrative Support:

• Schedule appointments, book meeting rooms, and maintain well-organized office calendars.
• Handle incoming mail and packages, ensuring timely sorting and distribution.
• Coordinate outgoing correspondence, including preparing packages and arranging courier services.
• Support administrative tasks and assist various departments when needed.

Customer Service:

• Address customer inquiries and resolve issues promptly, ensuring a positive experience.
• Provide accurate information about the company’s fintech and construction services or direct inquiries to the appropriate teams.

Office Coordination:

• Monitor and replenish office supplies, maintaining an organized and clean front desk area.
• Assist with general office tasks to support overall operations.

Compliance and Security:

• Enforce security procedures by verifying visitor credentials and ensuring adherence to company guidelines.
• Safeguard confidential information and maintain discretion at all times.

Requirements:

• Proven experience as a receptionist or in a customer-facing role, preferably within fintech, construction, or a similar dual-industry environment.
• Strong verbal and written communication skills, with excellent phone and email etiquette.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with office equipment.
• Outstanding organizational and multitasking skills, with a strong attention to detail.
• Familiarity with visitor management systems or customer relationship management (CRM) tools is a plus.

Key Competencies:

• Professionalism
• Customer-Centric Approach 
• Adaptability 
• Problem-Solving 
• Confidentiality 

Additional Skills:

• Knowledge of fintech or construction industry terminology and operations is advantageous.
• Experience in managing front desk security and compliance protocols.