Onboarding and Client Support Specialist

Responsibilities:

Onboarding Service Providers:

• Receive and review requests from service providers to join the platform.
• Conduct initial assessments to ensure applicants meet basic criteria.
• Run background checks and credential verification processes for all potential service providers.
• Dispatch field teams to perform onsite visits and verification if required.
• Coordinate with internal teams to ensure all necessary documentation and information is collected.

Profile Management:

• Activate or suspend user profiles based on compliance with our standards and policies.
• Maintain accurate records of all provider credentials and background check results.
• Ensure continuous monitoring and updating of provider profiles to reflect the most current information.

Client Support:

• Provide ongoing support to service providers and clients through our administrative console.
• Address and resolve inquiries or issues promptly and professionally.
• Offer guidance and assistance to providers on how to use the platform effectively.
• Escalate complex issues to higher management when necessary.

Quality Assurance:

• Ensure that all service providers comply with our company’s standards and policies.
• Conduct periodic reviews and audits of provider performance and client feedback.
• Recommend improvements to onboarding and support processes based on feedback and observations.

Requirements:

• Bachelor's degree in Business Administration, Human Resources, or a related field.
• Proven experience in onboarding, client support, or a similar role, preferably within a tech startup or service-oriented company.
• Strong knowledge of background check procedures and credential verification.
• Excellent communication skills, both written and verbal.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• High level of attention to detail and strong organizational skills.
• Proficiency with administrative software and customer relationship management (CRM) systems.
• Strong problem-solving skills and a proactive approach to identifying and addressing issues.
• Ability to work independently and as part of a team.

Benefits:

• Competitive salary and performance-based bonuses.
• Flexible working hours and remote work options.
• Professional development opportunities.
• A collaborative and innovative work environment.