New
5 days ago
Online Content Moderator
Mobile Sport Limited (MSport)
Marketing & Communications
Entertainment, Events & Sport
NGN
75,000 - 150,000
Easy Apply
Job Summary
We seek a suitable candidate to fill this position.
- Minimum Qualification : High School (S.S.C.E)
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Responsibilities:
- Monitor and moderate live chat sessions in real-time.
- Identify, flag, and remove inappropriate or harmful content.
- Delete negative comments that violate brand guidelines.
- Enforce community rules and address inappropriate user behavior.
- Assist users with technical issues and troubleshoot concerns.
- Collaborate with Customer Service (CS), Operations (OP), and Technical teams to resolve content-related issues.
- Escalate complex or sensitive cases to higher management or specialized teams.
- Provide feedback and suggestions to improve moderation processes.
- Help maintain a positive and safe online environment for all users.
Requirements:
- Education: High school diploma or equivalent (higher education is a plus).
- Communication: Strong written and verbal communication skills.
- Independence & Teamwork: Ability to work independently and collaboratively.
- Technical Skills: Proficiency in Microsoft Office (Word, Excel).
- Experience: Minimum of 1 year of prior experience in content moderation or community management is preferred but not required.
Salary & Compensation:
- Total Gross Monthly Salary: NGN 120,000
- Base Salary (70%): NGN 84,000
- Performance Bonus (30%): NGN 36,000
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