Online Sales Assistant

Responsibilities:

• Manage and maintain online sales platforms, ensuring all products are accurately listed and up-to-date.
• Respond promptly to customer inquiries through social media, email, and online chat.
  
• Process orders, ensuring accurate and timely delivery of products.
• Track and update product inventory across online platforms.
• Implement strategies to drive traffic and increase sales through various online channels.
• Engage with customers online, providing product information, recommendations, and solutions to their inquiries.
  
• Address customer complaints and resolve any issues in a timely and professional manner.
• Follow up with customers post-purchase to ensure satisfaction and encourage repeat business.
• Assist in selling products through offline channels, including in-store sales or pop-up events.
  
• Handle face-to-face customer interactions, providing excellent service and ensuring a smooth sales experience.
• Process offline sales transactions and manage sales records.
• Assist in developing and executing sales strategies to meet monthly sales targets.
  
• Track and analyze sales data, reporting on key metrics and identifying growth opportunities.
• Provide feedback on customer preferences and market trends to improve product offerings.
• Collaborate with the marketing team to promote products through social media and other online marketing channels.
  
• Assist in running promotional campaigns and sales events to boost sales.
• Maintain accurate sales records, updating databases with customer and order information.
  
• Assist with any other administrative duties related to sales operations as required.

Requirements:

• Minimum of 1-2 years of sales experience, with a focus on both online and offline sales.
• Proven track record of meeting or exceeding sales targets
• Minimum of SSCE or equivalent qualification.
• Strong understanding of online sales platforms, including social media marketplaces (e.g., Instagram, Facebook, WhatsApp) and e-commerce websites.
  
• Experience with offline sales is an advantage.
• Strong negotiation and customer service skills.
• Excellent written and verbal communication skills.
  
• Ability to engage with customers professionally and build strong relationships.
• Basic knowledge of using computers, smartphones, and sales management software.
  
• Proficiency in using social media for product promotion and customer engagement.
• Female candidate preferred due to job requirements.
  
• Ability to work independently and as part of a team.
• Strong attention to detail, organization, and time management skills.
• Proactive and result-oriented with a passion for sales.

Remuneration: NGN 65,000