Operational Attendant

Responsibilities:

• Greet and assist customers professionally and courteously.
• Address customer queries, provide information on movie schedules, and assist with seat selections.
• Operate the ticketing system to sell movie tickets.
• Process payments, issue receipts, and ensure accurate cash and card handling.
• Manage the sale of snacks, drinks, and other concession items.
  
• Ensure concession stands are fully stocked, clean, and organized at all times.
• Monitor the theater premises for customer safety and report any hazards or disturbances.
  
• Follow safety protocols and assist in emergency procedures when necessary.
• Adhere to all health, safety, and food handling regulations.
  
• Ensure compliance with cinema policies and customer interaction guidelines.
• Direct customers to their seats and manage crowd control during movie screenings.
  
• Ensure timely starts of movies and assist in resolving any seating or customer issues.
• Assist with special events, promotional activities, and other operational tasks as assigned by the Cinema Manager.
  
• Perform other general duties to ensure smooth operations within the cinema.

Requirements:

• Minimum of SSCE or equivalent qualification.
• Experience in a customer service or retail role is an advantage.
• Excellent communication and interpersonal skills.
• Proficiency in handling cash and operating ticketing systems.
• Strong attention to detail and problem-solving skills.
• Ability to work efficiently in a fast-paced environment and multitask.
• Flexibility to work evenings, weekends, and holidays.
• Ability to stand for extended periods and manage physical tasks as needed.
• Commitment to following safety protocols and maintaining a secure, clean environment.