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Job Title: Operations Assistant
Location: Sangotedo, Lagos
Department: Operations
Reports to: Clinical Operations Manager
Mission Statement
Duties and Responsibilities
NGN 100,000 Monthly Gross.
Application Closing Date
Not Specified.
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We have started building our professional LinkedIn page.
- Company:
- Location: Nigeria
- State:
- Job type: Full-Time
- Job category:
We Are Recruiting To Fill The Position Below
Job Title: Operations Assistant
Location: Sangotedo, Lagos
Department: Operations
Reports to: Clinical Operations Manager
Mission Statement
- We are on a mission to deliver quality health care that is accessible, effective, and affordable.
- By leveraging technology and an exceptional team, we provide a superior experience, improved outcomes, and reduced pricing for our individual, family, and business members.
- Customer Experience: We deliver ever-increasing value and convenience to our customers and ensure they are treated with the utmost respect and service regardless of income or social status.
- Quality: We strive to improve our customers’ health, families, and community. We will continuously improve our quality to provide health care services according to the best available science.
- Safety: We ensure our staff are trained to perform their duties safely and reduce the spread of infections. Our facilities and processes are designed to ensure maximum safety for our customers.
- Staff Engagement: We invest in the well-being, training, and development of our staff.
- Financial Stewardship: We work to reduce waste and maximize value to our customers, investors, and partners.
- Medical Services
- Research and Informatics
- Pharmacy
- Laboratory & Diagnostics
- Community Health (REACH Program)
- Telehealth and Telemedicine.
- Clinical services operations department is responsible for the smooth running of the clinics, by providing support to the medical team to ensure the delivery of quality healthcare.
- The operations assistant manages appointment schedules for both the patient and doctor ensuring that patient wait times are kept at the minimum.
- They also provide information about the services and products of the Clinics when visitors make an enquiries as well as handling patient billing.
Duties and Responsibilities
- Attends to patients at the clinic, triaging and classifying patients for optimal care create, update, and maintain low-level records and databases related to Odoo, EHA Care etc
- Ensuring the smooth running of the clinical operation in the clinics thereby encouraging a high patient flow and adherence to schedules.
- Sales of clinical products such as membership packages e.t.c
- Scheduling appointments and keeping track of patient wait time, Initiate prompt communication and reminders with patients on appointments through SMS, phone calls, emails etc
- Providing information about the services and products of the Clinics when visitors make an enquiry.
- Acts as liaison person between the patient and other departments. Resolving queries and requests from the patients to the laboratory, medical and pharmacy teams.
- Act as liaison officers between HMO clients and EHA Clinics; confirming patient eligibility, seeking approvals, pre-authorizations and service coverage enquiries from the HMOs
- Patient billing management- receipt of payments from clients and HMOs via various payment methods not limited to cash payments, bank transfers, POS e.t.c
- Supports managers and employees through a variety of tasks related to organization and communication
- Accomplishing organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
- Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.
- Hold Computer literacy
- Excellent Communication and Customer Service
- Caring, Compassionate, Dedicated and Professional
- Working Under Pressure
- Humane, Empathetic and Supportive Bedside Manner
- Leadership and Teamwork
- Problem solving and Initiative
- Time Management and Organization
- Attention to Detail.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities.
- EHA Clinics is a tobacco-free environment.
NGN 100,000 Monthly Gross.
Application Closing Date
Not Specified.
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