Operations Associate

Responsibilities:

• Hotel rate loading, finance collections, and general admin tasks
• Ad hoc tasks, file management, scheduling and calendar management, employee invoicing reminders, internal comms, email inbox management and client communications
• Travel booking, restaurant booking, coordinating travel logistics for team members and clients
• Serve as a contact between employees, clients, and external partners (client scheduling, questions, etc.)
• Prepare and edit correspondence, communications, presentations, reports, and other documents
• Coordinate meetings, set agendas, take minutes, and prepare follow-ups/action items
• Perform other ad-hoc tasks with limited instruction as needed
• Build and maintain SOPs as needed
• Assist with finance tracking and collections
• Assist with project management (track deadlines/milestones and coordinate to ensure success)

Requirements:

• 3+ years of experience as an Operations Associate or similar role
• Exceptional verbal and written communication skills
• Intermediate skills in Excel/Google Sheets
• 2+ years of experience with project management-related tasks and tools
• Intermediate skills with Google Suite (Sheets, Docs, Slides)
• Strong organizational and planning skills
• Excellent time management skills and ability to multitask and prioritize
• Background with task management tools like Notion and Monday.com for project management
• Ability to work EST

Nice-to-Haves:

• Experience using Zapier
• Experience with finance tracking systems like QuickBooks
• 1+ years experience as an EA for chief executive (startup environment preferred)