Operations Executive

About Interswitch

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organizations on a timely and consistent basis. Our vision is to build an Africa where payment is a seamless part of everyday life.

Job Summary

To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Interswitch Network

Responsibilities:

Ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post transaction processing activities with regards to the following services;

Functional Responsibilities:

Settlement Computation and Collation

• Switched transactions settlement
• Processed transactions billing
• Services/Network billing
• Settlement Adjustment
• Settlement Representment
• Exception Investigation and resolution/escalation
• Ensure disputes to be settled daily are settled accordingly. o Identify exceptions to the above, investigate and resolve/escalate

Dispute Operations

• Arbitration
• Arbitration Billing
• Pre-arbitration
• Chargeback processing

File processing

• Card Scheme clearing file processing. (Mastercard, Visa, Discover, Amex, JCB etc)
• Card file processing

Routine Report Delivery

• Daily Settlement Reports (Details and Summaries)
• Daily Card Management Reports (Card balance, statement, Activity reports)
• Periodic Analytical reports i.e. Weekly, Monthly or Quarterly. (QOC, QMR, CBN Data etc)
• Ensure delivery of Daily Dispute Reports (Details)
• Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency.
• Ensure delivery of Arbitration Billing Report are provided to relevant parties as in definedfrequency.

Specialized Services

• Airtime Stock Balance monitoring and reconciliation reporting
• Airtime Stock procurement and top up confirmation
• Agent registration
• Agency Network Virtual account top up
• Agent Details update management
• Mobile Platform Business Reversal Settlement Advice

Service Desk

• Case Resolution
• Administration
• Self-Management
• Productivity Management
• Performance management
• Knowledge Acquisition and utilization

EDUCATION AND EXPERIENCE:

Academic Qualification(s):

• BEng. / BSc.

Professional Qualification(s):

• N/A, however, relevant experience in EFT and/or Accounting systems principles is an advantage

Experience (Number of relevant years):

• 0 - 2 years