Operations Manager

Responsibilities:

• Ensures that service standards are kept at a high level for guests by maintaining the standards set in the companys Vision Statement, Core Values and Brand Promises.
• Ensures the staff are fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings.
• Assesses all employees’ progress continually, trains employees with positive reinforcement and discipline fairly and consistently, participates in annual performance evaluations and assists in the termination process when necessary.
• Provides excellent customer service and monitors guest feedback through customer care follow-up and surveys.
• Supervises and follows up on guest requests and comments.
• Works closely with the Spa Director to execute effective marketing and public relations strategy and business plan in a timely manner.
• Ensures fiscal responsibility through efficient scheduling of staff and makes necessary changes to stay within budgetary guidelines.
• Provides necessary financial information to the Accountant and Spa Director for accurate reporting of daily sales and financial performance.
• Ensures that financial goals are attained by developing and implementing a retail sales plan.
• Establishes service and retail goals for staff and provides guidance on how to achieve them.
• Monitors seasonal utilization patterns to be used in the budgeting process and effective payroll management.
• Submits all paperwork and financial reporting in accordance with the company standards.
• Develops and maintains accurate maintenance procedures and checklists through routine preventative maintenance and repair.
• Maintains a monthly inventory of supplies, equipment, and products.
• Creates a team of service providers to meet all aspects of professionalism and service demands.
• Implement a strategy to promote spa services to attendees.
• Specifies and controls efficient usage of professional products for all services by completing a service cost analysis and implementing an inventory control system.
• Ensures an effective inventory system with the par stock levels implemented for spa equipment and supplies.
• Ensures compliance with all state licensing and health requirements.
• Provides reservation procedures using spa software or a manual reservation system.
• Other duties as assigned.

Requirements:

• Bachelor's degree or comparable spa management experience, 3+ years of successful spa management experience.
• Knowledge of professional spa services and treatments.
• Knowledge of retail operations and inventory systems.
• Effective leadership skills and a strong work ethic. •
• Excellent customer service skills.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Creative in marketing and promotions.
• Sales oriented.
• Energetic, enthusiastic and motivational.
• Professional manner, discretion, and appearance.
• Excellent verbal and written skills.
• Normal work hours: As specified in employment contract
• Proficient in spa software (Fresha) and Microsoft Office products.