Operations Manager

• Develop and maintain customer accounts and relationships
• Oversee administration and sale of treatments and services
• Supervise hair technicians by assigning and delegating tasks as needed 
• Ensure quality control of service delivery 
• Develop systems, processes, protocols, and procedures to improve productivity and efficiency
• Maintain team discipline and ensure that all internal policies and procedures are followed
• Support the recruitment, hiring, and training of hair technicians 
• Act as a liaison between clients and hair technicians 
• Control inventory and oversee the procurement process 
• Organize team rota taking into consideration holidays, peak periods, and seasonality 
• Supervise third-party contractors, as necessary, and oversee general maintenance of practice property and equipment.
• Ensure facilities are kept clean, tidy, and hygienic.
• Track employee performance and participate in feedback sessions
• Process client payments and track all practice transactions 
• Keep updated records of cash inflows and outflows

Requirements:

• 5+ years of proven success in leadership roles 
• Sound written and verbal communication skills 
• Ability to exercise sound judgment when making decisions 
• Must be customer service oriented and prepared to liaise with clients
• Extremely organized, observant and detail-oriented 
• Ability to delegate tasks as needed 
• Basic bookkeeping knowledge 
• High proficiency with Microsoft Office & other IT products/solutions