Operations Manager
StellarOps Strategies
Product & Project Management
Job Summary
AJ Skylar is searching for an operations manager to manage all three subsidiaries of AJ Skylar- The braiding vault, The valut store and Shhhh Lingerie. The Operations Manager will oversee the day-to-day operations of the company, ensuring efficient processes, high-quality customer service, and continuous improvement in productivity and efficiency. This role involves coordinating with various departments, managing operational budgets, and developing strategies to streamline operations and improve business performance.
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
Responsibilities:
Operational Management:
- Oversee daily operations and ensure smooth functioning across all departments.
- Develop and implement operational policies and procedures.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
Team Leadership:
- Manage and lead the operations team, providing guidance and support.
- Conduct regular team meetings to review performance, set goals, and address any issues.
- Foster a positive and productive work environment.
Process Improvement:
- Identify opportunities for process optimization and implement changes to enhance efficiency.
- Conduct regular audits and assessments to ensure compliance with company standards.
- Develop and implement continuous improvement initiatives.
Budget Management:
- Prepare and manage operational budgets, ensuring cost-effectiveness and financial efficiency.
- Monitor expenses and optimize resource allocation.
Customer Service:
- Ensure high levels of customer satisfaction by maintaining quality service standards.
- Address and resolve customer complaints and issues in a timely manner.
Compliance and Safety:
- Ensure compliance with industry regulations, health and safety standards, and company policies.
- Conduct regular safety audits and implement corrective actions as needed.
Strategic Planning:
- Collaborate with senior management to develop and implement strategic plans for operational growth.
- Participate in setting long-term goals and objectives for the company.
Reporting:
- Generate regular reports on operational performance and present findings to senior management.
- Provide insights and recommendations based on data analysis.
Requirements:
- Bachelor’s degree in Business Administration, Operations Management, or a related field. Master’s degree is a plus.
Experience:
- Minimum of 3 years of experience in operations management, preferably in a similar industry.
- Proven experience in managing teams and leading projects.
Skills:
- Strong leadership and team management skills.
- Excellent problem-solving and analytical abilities.
- Proficiency in operational software and tools (e.g., ERP systems, project management software).
- Solid understanding of budgeting and financial management.
- Exceptional communication and interpersonal skills.
Attributes:
- Detail-oriented with a focus on quality and efficiency.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Strong organizational and time management skills.
- Proactive and innovative mindset.
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