Operations Manager

Responsibilities:

• Oversee daily operations across all hotel departments, ensuring smooth and efficient workflows.
• Develop and implement strategic plans to achieve operational goals and enhance guest experiences.
• Collaborate with department heads to align operations with the hotel’s objectives and standards.
• Monitor compliance with health, safety, and quality regulations.
• Manage budgets, forecasts, and financial performance, identifying areas for cost control.
• Analyze operational data and guest feedback to identify improvement opportunities.
• Lead and train staff to ensure high performance and adherence to hotel policies.
• Resolve guest issues and complaints promptly to maintain satisfaction and loyalty.
• Oversee inventory management and procurement processes to ensure cost efficiency.
• Act as the primary point of contact between the hotel and the head office for operational matters.

Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• 5+ years of experience in hotel operations or a similar managerial role.
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Familiarity with hospitality management systems and operational processes.
• Proven ability to manage budgets and improve profitability.
• Strong communication and interpersonal skills.
• Commitment to maintaining high standards of guest service and operational excellence.
• Flexibility to adapt to changing priorities and operational needs.