Operations Manager

Responsibilities:

• Ensure operational activities remain on time and within a defined budget
• Oversee production schedules to meet client demands.
• Collaborate with the customer service team to ensure timely responses to customers’ orders, inquiries, and complaints, ensuring customer satisfaction at every step.
• Manage delivery schedules, coordinating with drivers and logistics partners to ensure on-time, efficient deliveries.
• Implement data collection methods for operational metrics, aiming to reduce errors and increase service excellence.
• Develop, review, and improve operational policies and procedures to enhance overall business performance.
• Supervise cross-functional support teams and collaborate to improve tools and systems for increased business efficiency.
• Maintain constant communication with management, staff, and external stakeholders
• Strong business acumen and knowledge of operational processes.
• Ability to create and manage budgets effectively.
• Excellent communication skills, both written and verbal.
• Exceptional organizational skills with strong attention to detail.
• Strong analytical thinking and problem-solving capabilities.

Requirements:

• Minimum of B.Sc. in a business-related field; a Masters in Business Administration (MBA) is an added advantage.
• Minimum of 6 years of relevant experience in operations management, preferably in retail or food manufacturing.
• Experience in managing customer service teams and logistics operations is compulsory.
• Management certification (e.g., PMP, Six Sigma) is an advantage

Location: Ikoyi 

Remuneration: NGN 400,000-600,000