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Yesterday

Job Summary

We are seeking a young, experienced Operations Officer to ensure seamless operational processes and outstanding customer satisfaction. Your role will combine in-store management and remote oversight, coordinating activities, and guiding our team to meet daily deliverables while upholding high-quality standards across all business operations.

  • Minimum Qualification : HND
  • Experience Level : Entry level
  • Experience Length : 1 year
  • Working Hours : Full Time

Job Description/Requirements

Responsibilities:

  • Oversee and double-check customer orders for accuracy and proper packaging
  • Ensure orders are dispatched on time; follow up on any orders that exceed set timelines.
  • Maintain accurate stock levels for all products on our website and perform comprehensive monthly stocktaking
  • Arrange logistics for products upon arrival at the store and Coordinate with the dispatch team to resolve any issues promptly.
  • Conduct daily check-ins with staff to ensure all deliverables are met both in-store and remote
  • Coordinate store representatives for content creation, product listing updates, and brand visibility
  • Attend all business exhibitions and ensure the company is well-represented
  • Customer Relationship Management & Decision
  • Make informed decisions in the best interests of the company and maintain strong, positive relationships with customers


Requirements:

  • HND or Bachelor's Degree in a relevant field
  • Strong leadership and team management capabilities
  • Excellent problem-solving and decision-making skills
  • Outstanding communication and interpersonal skills
  • Ability to work in a fast-paced, dynamic environment
  • Proactive, with a keen eye for detail and commitment to quality
  • Creative thinker with the capacity to implement innovative solutions
  • High level of emotional intelligence and accountability

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