Order Fulfilment Coordinator

Responsibilities:

• Manage the fulfilment process for orders from all sales channels, ensuring timely and accurate delivery.
• Coordinate with logistics and fulfilment partners (such as DHL, FedEx, etc.) to organize shipments and troubleshoot delivery issues
• Develop and maintain professional relationships with suppliers and fulfilment partners, fostering collaboration for smooth operations.
• Regularly visit supply partners to monitor order quality and establish better fulfilment processe
• Track inventory levels, managing stock in line with demand forecasts and sales trends.
• Maintain up-to-date and accurate records of products, orders, and purchases, ensuring the availability of essential products.                                              
• Analyze purchasing needs and trends, creating cost-efficient strategies to manage budgets and optimize procurement.
• Identify opportunities for cost savings within the supply chain and implement best practices.
• Stay informed about industry trends, product launches, and customer preferences to align purchasing strategies with the market.
• Propose new product offerings based on market insights and customer demand.
• Attend regular team meetings to stay aligned with company goals and objectives.
• Work closely with cross-functional teams, including sales, marketing, and finance, to ensure a cohesive approach to fulfillment and customer satisfaction.
• Conduct quality checks on incoming stock and outgoing orders to maintain high standards.
• Prepare periodic reports on inventory status, order fulfillment rates, and partner performance for management review.

Requirements:

• Proven experience in order fulfillment, inventory management, logistics, or a related role.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal skills to foster relationships with internal teams and external partners.
• Ability to develop and implement cost-saving strategies.
• Familiarity with logistics and fulfillment processes, preferably with experience in working with partners such as DHL, FedEx, etc.
• Knowledge of inventory management software or ERP systems is a plus.
• Ability to work on-site at the D'Scentsation office in Maryland, and Lagos, and travel regularly to meet with supply partners.
• Must be a team player who can work collaboratively within a fast-paced environment.

Preferred Qualifications:

• Any degree in supply chain management, logistics, business administration, or a related field.
• Experience in the fragrance, beauty, or consumer goods industry is an advantage.