Order Processor Officer

Responsibilities:

• Answer customers' questions via WhatsApp, Instagram, and phone calls in a polite and professional way.
• Help customers place their orders and ensure their satisfaction.
• Follow up on orders until they are successfully delivered.
• Proactively resolve issues arising from Delivery Agents and Customers.
• Record customer orders in the CRM system accurately.
• Negotiate rates with logistics service providers.
• Determine the best delivery agent for each delivery.
• Manage delivery agents to ensure efficient processing and dispatch of orders.
• Oversee the flow of customer orders from initiation to delivery.
• Record calls with customers for quality assurance.
• Assign orders to delivery agents on WhatsApp and track progress until delivery.
• Meet or exceed sales targets by identifying and closing opportunities.
• Step in to help other team members whenever needed.
• Take initiative to solve problems, even if it’s not “your job.”
• Look for ways to improve processes for the company.
• Fill out and submit daily sales reports without excuses.
• Prepare end-of-day reports with accurate and complete information.
• Proactively handle any issues and ensure smooth operations.

Requirements:

• Ownership Mentality: Treat the company like it’s yours. Take responsibility for results.
• Hard Work: Come early, stay late, and give your best effort every single day.
• Focus: Work during work hours no social media, no gisting, no laziness.
• Integrity: Be honest and upright. Don’t use company time for personal business.
• Startup Mindset: Be ready to help where needed; no task is beneath you.
• Previous experience in telesales or customer service is a plus.
• Must be computer literate.
• Excellent analytical thinking.
• Must know how to use WhatsApp, Instagram, CRM tools, and basic computer applications.
• Knowledge of or willingness to learn new productivity tools.
• High level of initiative with the ability to self-manage.
• Excellent written and verbal communication skills.
• Must be organized, detail-oriented, and able to work under pressure.