Out Patient Department (OPD) Assistant
Skipper Eye-Q Hospital
Customer Service & Support
Job Summary
The Outpatient Department (OPD) Assistant is to assist staff in the smooth operation of OPDs.
- Minimum Qualification : OND
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
Responsibilities:
- Ensure a welcoming atmosphere for all patients and relatives
- Direct patients and relatives within the department
- Pass patient labels/notes to and from reception to clinical areas
- Provide support and entertainment to children while waiting for appointments i.e., with toys and arts & crafts
- Replenish leaflets and information when required
- Complete surveys (non-medical) with patients as required
- Clean chairs when patients leave
Requirements:
- Willingness to learn
- Good communication and people skills
- Be able to work as part of a team
- Reliable and punctual
- Understanding of when to step aside when the medical team is attending to patients
- A confident, articulate and personable manner, with patience and understanding, as some users of the service may be worried or upset and have to wait to be seen
- A good understanding of confidentiality
- A commitment to high standards and quality service
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