People's Operations Executive

Responsibilities:

Execute Quality Assurance Operations:

• Design, implement, and monitor quality assurance programs to ensure operational excellence.
• Conduct regular audits of HR and organizational processes, identifying areas for improvement and recommending solutions – such as SOPs, trainings among others.
• Develop and enforce standards to enhance employee experience, retention, and organizational efficiency.
• Leverage people analytics to measure the impact of initiatives and drive continuous improvement.
• Review team SOP implementation to ensure timely and efficient execution.

Project Oversight:

• Provide leadership and oversight for cross-functional projects, ensuring alignment with organizational goals.
• Manage timelines, resources, and deliverables to ensure successful project execution.
• Facilitate collaboration among departments, ensuring clear communication and accountability.
• Track and report on project progress to senior leadership.

Human Resource Management:

• Assist the HR with the full employee lifecycle, including recruitment, onboarding, training, performance management, and offboarding.
• Develop and implement HR strategies that foster a high-performance and inclusive workplace culture.
• Manage employee relations, benefits, and rewards programs to ensure employee satisfaction and compliance.
• Ensure alignment of HR practices with employment laws and organizational policies.
• Support workforce planning, talent acquisition, succession planning, and workforce development initiatives.

Support Workgroup Assistant Coordinator:

• Act as the primary liaison and assistant coordinator for the Support OPS Workgroup.
• Organize and document meetings, ensuring accurate recording of minutes, action items, and follow-ups.
• Collaborate with workgroup members to streamline processes and improve service delivery.
• Serve as a communication bridge between the workgroup and senior leadership.

Reports:

• Manage benefits, reward systems, and progression opportunities.
• Prepare an SOP Compliance & Efficiency Report
• Collate Staff & Operational Reports through Monthly Appraisal Report, Operational Performance Report, and Account & Finance Report

Requirements:

• 3+ years of administrative experience in an HR department
• Understanding of general HR policies and procedures
• Knowledge of Nigeria employment law
• Implemented successful reward/benefits/progression/L&D systems/programs
• Strong emotional intelligence (EQ) and understanding of people
• Experience in handling complex employee relations issues
• Skilled in implementing and managing people systems
• Excellent communication and people skills
• B.Sc in HR or a relevant field
• Strong verbal and written communication skills in English
• Tech-savvy, thriving in a fast-paced environment
• Ability to multitask with a can-do attitude.

Deliverables:

• Plan for monitoring and evaluation of: Operations – including oversight on Daily Operations (inclusion in Support Operations) and Strategy
• Task Mapping & Feedback
• Develop & Improve SOPs
• Train Staff to improve competencies
• Recurring Reports as outlined below
• Action Plan financial statement

Monthly Milestone Bonus:

• Implement 5 improved or developed SOPs.
• Improve company efficiency by 25% over the previous month.
• Resolve 60 operational bottlenecks or challenges.
• Execute all required monthly reports.

If points 1,2 (3 or 4) are distinction rated, a “Milestone Bonus” of NGN 100,000 is awarded for the month.

Additional Perks:

• Sales commission is awarded on closed business opportunities.
• A sales bonus is granted on every NGN 5,000,000 closed transaction.
• Employee discounts.

Work Schedule:

• The work schedule is from 8:00 AM to 6:00 PM. An hour break from 12 Noon to 1:00 PM applies.
• Workdays are Monday to Friday. However, it is customary that you have flexible hours on a 24-hour schedule to aid operations and efficiency across different time zones – hence, accessibility at all times is required.
• On some occasions, a 4-hour Saturday may be required.
• 3-days weekly onsite resumption is required.
• You can utilize the office more often for electricity and internet service.

Location: Lekki

Remuneration: NGN 300,000 above