Platform Operations Associate - Jumia (Full Time)

About Jumia :

Jumia believes that technology has the potential to transform everyday life in Africa for the better. Jumia was built to help consumers access millions of goods and services conveniently and at the best prices while opening up a new way for sellers to reach consumers and grow their businesses.

Listed on the New York Stock Exchange (NYSE) in 2019, Jumia is the leading e-commerce company in Africa, operating in 11 countries. The Jumia platform consists of a marketplace, which connects sellers with consumers, a logistics service, which enables the shipment and delivery of packages from sellers to consumers, and a payment service, JumiaPay, which offers a safe and easy solution to facilitate online payment transactions. The company offers goods across a broad range of categories, such as phones and electronics, home appliances, fast-moving consumer goods, fashion and beauty.

Description:

The IT representative role is to support and maintain the stability of Jumia's software systems at a country level. In this role, you will be responsible for ensuring compliance with the correct use of our software products and managing the on-boarding and off-boarding processes of local users for manual processes. You will also be responsible for implementing and training users on newly developed and existing products and promptly troubleshooting any exceptional cases or issues that may arise within the existing software systems.

Key Responsibilities:

Preferred Qualifications and Skills:

We Offer :