Or your alerts
J

Platform Operations Associate - Jumia (Full Time)

Jumia

Driver & Transport Services

NGN Confidential
1 month ago
  • Minimum Qualification :

Job Description/Requirements

About Jumia :

Jumia believes that technology has the potential to transform everyday life in Africa for the better. Jumia was built to help consumers access millions of goods and services conveniently and at the best prices while opening up a new way for sellers to reach consumers and grow their businesses.

Listed on the New York Stock Exchange (NYSE) in 2019, Jumia is the leading e-commerce company in Africa, operating in 11 countries. The Jumia platform consists of a marketplace, which connects sellers with consumers, a logistics service, which enables the shipment and delivery of packages from sellers to consumers, and a payment service, JumiaPay, which offers a safe and easy solution to facilitate online payment transactions. The company offers goods across a broad range of categories, such as phones and electronics, home appliances, fast-moving consumer goods, fashion and beauty.

Description:

The IT representative role is to support and maintain the stability of Jumia's software systems at a country level. In this role, you will be responsible for ensuring compliance with the correct use of our software products and managing the on-boarding and off-boarding processes of local users for manual processes. You will also be responsible for implementing and training users on newly developed and existing products and promptly troubleshooting any exceptional cases or issues that may arise within the existing software systems.

Key Responsibilities:

  • Compliance
  • Ensure compliance with the SOPs and compliance requirements as defined centrally by the operational excellence and internal control teams
  • Propose changes to current SOPs and compliance requirements to improve efficiency
  • provisioning/deprovisioning on Jumia Software Products 
  • Prepare documentation and training materials for on-boarding and off-boarding of users for Jumia software products
  • Conduct training sessions and tests for new users to ensure proper use of software products
  • Implementation
  • Prepare documentation and training materials for new product developments and train affected users
  • Aid in checking new product development requests and test new product developments before launch
  • Lead implementation of new product developments and request system improvements
  • Troubleshoot and fix any systematic or exceptional issues with software products
  • Troubleshooting
  • Document issue existence and resolution using existing ticketing systems
  • Flag issues affecting/blocking local business processes that require central changes
  • Preferred Qualifications and Skills:

  • Project management and cross-team communication skills
  • Strong problem-solving skills
  • Strong knowledge in Python, HTML, SQL, CSS, Javascript, Google Suite, and MS Office
  • E-commerce and IT operations experience
  • IT operations, web development, and help desk support experience
  • We Offer :

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African e-commerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders
  • Please ensure to only apply for jobs with Jumia through our official website.Jumia will never charge you a fee to apply for a job: be wary of websites that claim to help you apply for a Jumia job or that charge a fee to get you a job.

    Important Safety Tips

    • Do not make any payment without confirming with the Jobberman Customer Support Team.
    • If you think this advert is not genuine, please report it via the Report Job link below.
    Report Job

    Share Job Post

    Lorem ipsum dolor (Location) Lorem ipsum NGN Confidential

    Job Function : Lorem ipsum

    2 years ago

    Lorem ipsum dolor (Location) Lorem ipsum NGN Confidential

    Job Function : Lorem ipsum

    2 years ago

    Lorem ipsum dolor (Location) Lorem ipsum NGN Confidential

    Job Function : Lorem ipsum

    2 years ago

    Stay Updated

    Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

    We care about the protection of your data. Read our privacy policy.

    This action will pause all job alerts. Are you sure?

    Cancel Proceed
    Report Job
    Please fill out the form below and let us know more.
    Share Job Via Sms

    Preview CV