Job Summary
AA91 is a leading hospitality business committed to providing exceptional hospitality and creating memorable experiences for our guests. We are currently seeking a friendly and customer-focused porter to join our dedicated team and contribute to the warm and welcoming atmosphere for which we are known.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Responsibilities:
- Greet guests warmly and provide a friendly and efficient atmosphere.
- Assist guests with luggage, provide information about hotel facilities, and offer recommendations for local attractions.
- Handle guest properties with absolute care through the check-in and check-out processes.
- Maintain up-to-date knowledge of room availability, rates, and promotions.
- addressing guest inquiries and concerns with professionalism and courtesy..
- Handle guest concerns and complaints with a positive attitude, finding timely and effective resolutions.
- Collaborate with management to escalate and resolve issues as needed.
- Monitor and ensure the security of guests and their belongings.
- Follow company safety and security protocols, reporting any incidents or suspicious activities.
Requirements:
- Minimum academic qualification of a Bachelor's degree in any related discipline
- Minimum of 1 year of work experience
- Previous experience in a porter, preferably in a hotel or hospitality setting.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Familiarity with hotel procedures and systems.
- Positive and proactive attitude with a commitment to providing exceptional guest service.
- Ability to handle stressful situations calmly and efficiently.
Location: Jabi, Abuja
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Employee discounts on hotel services
- Training and development opportunities
- Pleasant working environment
AA91 is an equal-opportunity employer, and we encourage candidates from all backgrounds to apply. We appreciate all applicants for their interest, but only those selected for an interview will be contacted.
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