Sr. Operations Manager, India

About ETS

ETS is a global education and talent solutions organization, enabling lifelong learners to be future ready. We advance the science of measurement to build the benchmarks for fair and valid skill assessment. We are committed to powering human progress by promoting skill proficiency, empowering upward mobility, and unlocking more opportunities for everyone, everywhere.

For more than 70 years, we have developed products and services based on rigorous research and our belief in the power of learning. Our portfolio consists of some of the world’s most trusted assessments - including the TOEFL® and TOEIC® exams, the GRE® and the Praxis® family of assessments - along with research, development and innovation that explores new frontiers in learning and measurement. Our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners are able to improve their lives through education.

Position Summary

The Sr. Operations Manager provides bandwidth, thought partnership & execution focus to the General Manager, GCC by assisting in proactive operational planning and follow-ups supporting Customer Care, Test Center Management, Assessment Operations, Vendor Management, and overall governance for Global Capability Center in India. This Sr manager is expected to work closely with the GCC leadership team and staff throughout the GCC to ensure efficient operations and the achievement of organizational goals.

Primary Responsibilities

• Monitor progress of critical GCC initiatives, from development through successful execution, under the guidance of the General Manager, GCC.
• Partner with other senior leaders in cross functional teams for decision-making, program management, and initiative implementation.
• Review, design, and execute improvements to processes to drive efficiency and productivity under the guidance of the General Manager, GCC.
• Serve as liaison with staff, executives, senior leaders, stakeholders and department heads regarding GCC priorities, project updates, and team culture.
• Liaise with the broader Ops organization to proactively plan the calendaring of priorities across GCC India, internally and externally.
• Handle inquiries, develop action plans, assist with preparation for different meetings & events, prepare communication plan, and dissemination of communication for GCC India.
• Work with various support functions for effective execution of GCC operations in India.
• Adhere to ethical standards, maintain confidentiality, and comply with the laws and regulations applicable to your job function.
• Experience in coordinating cross-departmental teams to execute on projects.
• Strong organizational and time management skills.
• Experience in planning and leading initiatives.
• Proven ability to collaborate across a wide set of internal and external stakeholders.
• Excellent written, visual and verbal communication skills
• Versatile abilities and extreme dedication to efficient productivity
• Experience in data analysis and operational frameworks.
• Strong Excel, PowerPoint, SharePoint, and project-reporting skills, with a focus on interdepartmental communications.
• Has the ability to lead and influence in an effective and trustworthy manner.
• Ability to prioritize among competing demands and ensure timely completion of multiple projects.
  
  

Education & Experience

• Bachelor’s degree (or equivalent experience)
• 10+ years of experience in diverse functional areas.
• Project / Program Management experience.
• Quality and continual improvement framework experience (Six Sigma, TQM, Kaizen etc.) preferred.
• Proven success in a project coordination role.
• Nimble business mind, focused on developing creative solutions.