POS Business Support Officer

Responsibilities:

POS System Support:

• Provide technical support for all POS hardware and software issues.
• Troubleshoot, diagnose, and resolve POS-related problems (including hardware, software, and network connectivity issues).
• Install, configure, and update POS software and hardware components.

System Maintenance & Upgrades:

• Perform routine maintenance checks to ensure the POS systems are functioning efficiently.
• Ensure POS software is up-to-date with the latest patches and updates.
• Assist in system migrations, software rollouts, and POS hardware upgrades as necessary.

Troubleshooting & Issue Resolution:

• Respond promptly to system errors and failures, minimizing downtime.
• Analyze and diagnose root causes of recurring POS issues and recommend preventive measures.
• Provide on-site and remote troubleshooting support for POS systems across various locations.

Collaboration & Coordination:

• Collaborate with the IT team and other departments to implement and maintain POS-related infrastructure.
• Work with vendors to escalate issues that require specialized support.
• Train staff on POS software and hardware usage and ensure effective troubleshooting techniques.

Documentation & Reporting:

• Maintain detailed records of all support requests, troubleshooting steps, and resolutions.
• Generate regular reports on the status of POS systems, including downtime, maintenance, and performance metrics.
• Assist with developing internal documentation for POS system operation and troubleshooting guides.

Security & Compliance:

• Ensure POS systems comply with company security protocols, including data protection and PCI DSS standards.
• Monitor and manage user access control to POS systems, ensuring proper authorization levels.

Requirements:

• Proven experience in IT support, with a focus on POS systems (2+ years preferred).
• Strong understanding of POS hardware, software, and network configurations.
• Excellent troubleshooting skills and the ability to resolve technical issues efficiently.
• Knowledge of POS software (such as NCR, Verifone, or similar platforms) and hardware.
• Experience with system diagnostics, upgrades, and maintenance procedures.
• Basic networking knowledge, including LAN/WAN configurations and troubleshooting.
• Good communication skills to interact with non-technical staff and vendors.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time management skills to prioritize tasks effectively.

Additional Qualifications:

• Experience with remote support tools and ticketing systems.
• Familiarity with retail environments and the operations of a POS system.