- Minimum Qualification :
Job Description/Requirements
Food Concepts commenced operations in 2001. From inception, our aim has been clear-cut and focused: to revolutionize the food sector in West Africa and to deliver extraordinary satisfaction to our stakeholders.
Since launching in 2004, Chicken Republic (Subsidiary of Food concepts) has already opened 55 stores in Nigeria and Ghana. On this basis, we are proud of the brand’s hard-earned reputation as the fastest growing chicken QSR in West Africa and the number 1 chicken QSR in Nigeria (both in revenues and number of outlets). In addition, Chicken Republic was ranked as one of Nigeria’s top 20 brands across all categories (Financial Standards Awards 2009).
We are recruiting to fill the position below:
Job Title: IT Enterprise Associate
Requisition ID: 1621
Location: Lagos
Job Purpose
To build, maintain, support and administer infrastructure for vending/POS/ERP and identifying end-user requirements.
Keeping data secure by managing access, privileges and information within the system.
Core Responsibilities and Key Result Areas
Support Systems:
Support Restaurant managers work with other management staff to determine and implement specific technical needs and priorities of the organization
Direct staff, determine necessary technology advances and educate staff on the use of software /hardware systems in the organization's day-to-day operations
Monitor systems to detect deficiencies, and recommend changes and solutions
Generate innovative solutions, which continuously improve the performance of existing resources, processes or services
Conduct training for Restaurant Managers and employees on new IT infrastructure implement or new IT trend in the industry
Basic database management skills
Understanding of different POS hardware/terminals
repairing equipment and replacing parts
planning and undertaking scheduled maintenance upgrades
Ability to manage AD users and object preferably windows server 2008r2
IT Operations:
Challenge others when the values are not demonstrate. Develop, Train and give feedback to subordinates where applicable.
Conduct training for Restaurant Managers and employees on new IT infrastructure implement or new IT trend in the industry
Share information, knowledge and experience freely with others
Fully understand the set-up and operations of all Enterprise Solutions acquired and used by Food Concepts Plc
Provide first level support to all users within the agreed timeframe
Execute system control functions as requested by (and on behalf of) business owners
Support Business Managers when they train their new staff on the use of the use of the system, by providing required intellectual assistance, software, hardware and/or training materials
Update all relevant documentation (including Process Manuals, Training Manuals, Policy Documents, Configuration documents etc) required for the effective use of all enterprise solutions
Prepare for and support the implementation of new enterprise solutions and/or the addition of new modules of existing enterprise solutions
Ensure store wide reporting
Key Performance Indicators
IT System uptime/downtime
Mean Time Between Faults
Mean Time to Resolve
Number of system breaches due to virus attacks and or breaches
Network Uptime/downtime
Knowledge & Competencies
ERP – Oracle, Micros
IRP software
Job Specifications
Minimum of university degree or HND in Computer Science, Information Technology or related discipline
Possession of any relevant IT certification
Minimum of 3 years relevant experience.
Application Closing Date
Not Specified.
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