Practice Manager

Responsibilities:

• Develop and maintain customer accounts and relationships.
• Oversee administration and sale of treatments and services.
• Supervise hair technicians by assigning and delegating tasks as needed.
• Ensure quality control of service delivery.
• Develop systems, processes, protocols, and procedures to improve productivity and efficiency.
• Maintain team discipline and ensure that all internal policies and procedures are followed.
• Support recruitment, hiring, and training of hair technicians.
• Act as a liaison between clients and hair technicians.
• Control inventory and oversee the procurement process.
• Organize team rota taking into consideration holidays, peak periods, and seasonality.
• Supervise third-party contractors, as necessary, and oversee general maintenance of practice property and equipment.
• Ensure facilities are kept clean, tidy, and hygienic.
• Track employee performance and participate in feedback sessions.
• Process client payments and track all practice transactions.
• Keep updated records of cash inflows and outflows.

Requirements:

• 5+ years of proven success in a leadership role
• Sound written and verbal communication skills
• Ability to exercise sound judgment when making decisions
• Must be customer service oriented and prepared to liaise with clients
• Extremely organized and detail-oriented
• Ability to delegate tasks as needed
• Basic bookkeeping knowledge
• High proficiency with Microsoft Office and other IT products/solutions