Process Manager (NGO)

Responsibilities:

Systems Design and Process Optimization:

• Develop and refine internal workflows to improve efficiency across all the organization's departments.
• Standardize document management, reporting, and internal communications systems.
• Identify operational bottlenecks and implement scalable solutions.
• Establish best practices for workflow automation and digital transformation.

Data Management and Integration:

• Oversee data architecture, integration, and database management to support the organization's programs.
• Work with the M&E team to automate data collection, reporting, and visualization.
• Ensure seamless information flow across the organization's school transformation, advocacy, and thought leadership initiatives.
• Implement knowledge management tools to support institutional learning.

Digital Infrastructure and Technology Integration:

• Identify and deploy digital solutions that enhance the organization's internal efficiency (e.g., cloud storage, automated dashboards, collaboration tools).
• Manage and optimize project management software and knowledge-sharing platforms.
• Ensure data security, system backups, and compliance with digital governance policies.

Internal Coordination and Operational Support:

• Support cross-functional teams by creating systems that enhance coordination between departments.
• Design internal reporting templates and automation to minimize administrative overhead.
• Ensure alignment between systems development and the organization's strategic priorities.

Organizational Capacity Building:

• Train staff on new systems, digital tools, and process improvements.
• Develop SOPs (Standard Operating Procedures) for all major internal operations.
• Document lessons learned and best practices for continuous organizational improvement.

Requirements:

• Bachelor’s or Master’s degree in Systems Engineering, Business Process Management, Information Systems, Data Science, or a related field.
• At least 5 years of experience in systems development, operations optimization, or digital transformation, preferably in the education, nonprofit, or public sector.
• Strong experience in workflow automation, digital tools integration, and knowledge management.
• Experience working with data-driven decision-making tools and performance-tracking systems.
• Familiarity with education sector operations and institutional reforms is a plus.
• Strong problem-solving and process improvement mindset.
• Proficiency in project management and digital collaboration tools.

Preferred Skills & Attributes:

• Experience in automating operational workflows and document management.
• Ability to translate complex administrative challenges into structured, scalable solutions.
• Knowledge of data security policies, compliance, and governance.
• Strong analytical, technical, and systems-thinking capabilities.

Location: Lagos, Nigeria (with travel as needed)