Process & Operations Manager
Nimbou Cloud Limited
Management & Business Development
Job Summary
As we scale, we are seeking a strategic Process & Operations Manager with management consulting experience to streamline operations, optimize workflows, and drive efficiency across our diverse business units. This role is pivotal in ensuring our growth is sustainable, scalable, and aligned with our mission of excellence.
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 3 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Analyze existing workflows across Nimbou Cloud’s business units (tech, media, community, investments) and identify inefficiencies.
- Redesign and implement scalable, standardized processes to enhance productivity, reduce costs, and improve service delivery.
- Use Lean Six Sigma, Agile, or other process improvement methodologies to drive continuous improvement.
- Oversee day-to-day operations, ensuring seamless coordination between teams and alignment with organizational goals.
- Develop and monitor KPIs to measure operational performance and report insights to senior leadership.
- Manage resource allocation, budgeting, and vendor relationships to maximize efficiency.
- Act as an internal consultant, advising leadership on operational strategies, risk mitigation, and growth opportunities.
- Lead cross-functional projects to solve complex business challenges, leveraging data-driven insights and best practices.
- Design frameworks for decision-making, project management, and governance across departments.
- Identify and implement tools/software (e.g., ERP, CRM, workflow automation) to streamline operations.
- Collaborate with the tech team to align digital solutions with operational needs.
- Ensure all processes comply with regulatory standards and internal policies.
- Proactively identify operational risks and develop mitigation plans.
- Mentor teams on process adherence, operational excellence, and change management.
- Foster a culture of innovation, accountability, and continuous learning.
Requirements:
- At least 3 years of experience as an Operations Analyst/Manager or similar role
- BSc. Degree in any relevant course of study
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