Process & Operations Manager

Responsibilities:

• Analyze existing workflows across Nimbou Cloud’s business units (tech, media, community, investments) and identify inefficiencies.
• Redesign and implement scalable, standardized processes to enhance productivity, reduce costs, and improve service delivery.
• Use Lean Six Sigma, Agile, or other process improvement methodologies to drive continuous improvement.
• Oversee day-to-day operations, ensuring seamless coordination between teams and alignment with organizational goals.
• Develop and monitor KPIs to measure operational performance and report insights to senior leadership.
• Manage resource allocation, budgeting, and vendor relationships to maximize efficiency.
• Act as an internal consultant, advising leadership on operational strategies, risk mitigation, and growth opportunities.
• Lead cross-functional projects to solve complex business challenges, leveraging data-driven insights and best practices.
• Design frameworks for decision-making, project management, and governance across departments.
• Identify and implement tools/software (e.g., ERP, CRM, workflow automation) to streamline operations.
• Collaborate with the tech team to align digital solutions with operational needs.
• Ensure all processes comply with regulatory standards and internal policies.
• Proactively identify operational risks and develop mitigation plans.
• Mentor teams on process adherence, operational excellence, and change management.
• Foster a culture of innovation, accountability, and continuous learning.

Requirements:

• At least 3 years of experience as an Operations Analyst/Manager or similar role
• BSc. Degree in any relevant course of study