Quality Assurance Officer

Responsibilities:

• Monitor compliance with quality standards, safety protocols, and accreditation requirements.
• Conduct internal audits, inspections, and assessments of clinical and non-clinical departments.
• Assist in the development and revision of quality management policies and SOPs.
• Identify areas for improvement and recommend corrective and preventive actions (CAPA).
• Track and report quality indicators and performance metrics regularly.
• Facilitate staff training on quality and safety protocols.
• Assist with patient satisfaction surveys and feedback analysis.
• Support incident reporting, root cause analysis (RCA), and documentation of clinical events.
• Collaborate with department heads to drive continuous quality improvement (CQI).
• Maintain accurate and up-to-date quality documentation and compliance records.
• Prepare reports for management and regulatory bodies.

Requirements:

• Bachelor’s degree in Nursing, Medical Laboratory Science, Public Health, Health Information Management, or a related healthcare field.
• Certification in Quality Assurance, Healthcare Quality, or a related field is an added advantage.
• Minimum of 2-3 years of relevant experience in a healthcare setting.
• Familiarity with healthcare accreditation standards (e.g., NHIS, HEFAMAA, ISO, COHSASA, or JCI).
• Experience with data analysis and reporting tools is an advantage.
• Strong attention to detail and analytical skills.
• Excellent communication and interpersonal skills.
• Knowledge of clinical governance, safety, and risk management.
• Ability to train and influence staff at all levels.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Problem-solving and critical-thinking abilities.
• Team-oriented with strong organizational skills.

Remuneration: NGN 120,000 - 150,000