Quality Control Officer

Company Description

Dang Lifestyle, launched in Nigeria in 2020, produces and sells scented candles along with a diverse portfolio of over 20 products. The company has e-commerce stores in the UK, USA, Canada, Ghana, and Kenya. Founder Ifedayo Agoro successfully converted the DANG community into loyal customers, achieving remarkable sales without major campaigns.

Role Description

Overview 

In this role, you are responsible for ensuring that all products meet the required standards of quality, quantity and safety before they are shipped to customers. 

KEY RESPONSIBILITIES

KEY RESPONSIBILITIES 

• Establish guidelines for production processes to achieve right-first-time quality 
• Set requirements for all materials from suppliers, monitor their compliance, and conduct audits to ensure that only top-quality materials are used 
• Oversee product development procedures to identify any deviations from quality standards  
• Inspect final outputs, compare them to requirements, and approve or reject final products 
• Support product testing with aestheticians and conduct regular audits of production processes 
• Conduct regular quality assurance checks on products and equipment, and ensure that products are packaged and labeled correctly 
• Monitor incoming and outgoing orders to ensure accuracy and prevent double orders 
• Oversee the packaging process to ensure that products are packed securely and safely 
• Inspect all products before they are shipped out to customers to ensure they meet the required standards 
• Resolve any quality-related issues or complaints in a timely and effective manner 
• Develop and implement corrective and preventive actions to address quality problems 
• Prepare documentation of the inspection process, which includes performance records and detailed reports of all quality control activities 
• Stay current with industry regulations and standards related to quality control 
• Perform other duties as assigned. 

SKILLS 

TECHNICAL SKILLS 

• Knowledge of skincare product testing and inspection procedures 
• Familiarity with quality control software, such as laboratory information management systems (LIMS) or computer-aided inspection systems 
• Knowledge of Good Manufacturing Practices (GMP) and industry-specific regulations and standards, such as those set by the governing bodies 
• Proficiency in using analytical equipment, such as spectrophotometers, pH meters, or microscopes 
• Familiarity with statistical process control (SPC) methods, such as process capability analysis or control charts 
• Ability to interpret and understand technical documents, such as product specifications or test reports 
• Knowledge of data analysis and reporting, including proficiency in Microsoft Office or other data analysis software. 

SOFT SKILLS 

• High accuracy and excellent attention to detail 
• Strong problem-solving and analytical skills 
• High level of professionalism  
• Excellent written and verbal communication skills 
• Exceptional organizational and admirable leadership skills 
• Excellent analytical and critical thinking skills 
• Ability to work independently without close monitoring and supervision. 

EDUCATION AND EXPERIENCE 

• Minimum of 2 – 3 years’ experience as a Quality Control Officer 
• B.Sc./HND in Quality Management, or a related field. 

BEHAVIOURAL COMPETENCIES 

• Ability to handle sensitive and confidential information with discretion and maintain the highest levels of ethics and integrity 
• Ability to lead and motivate the products team, and to make effective decisions 
• Strong attention to detail and high level of accuracy to ensure that all aspects of product quality are thoroughly evaluated and documented 
• Ability to adapt to changes in the industry and to quickly implement new processes and procedures 
• Demonstrate strong analytical and problem-solving skills, with the ability to identify issues and develop solutions that improve product quality and increase efficiency 
• Ability to prioritize tasks and manage time effectively to meet deadlines and ensure that products are inspected and released in a timely manner 
• Ability to work independently and as part of a team, with a strong sense of collaboration and teamwork 
• Ability to thrive in a fast-paced, dynamic environment while working independently and taking initiative.