Receptionist
HRonwheels
Customer Service & Support
Job Summary
We are seeking a warm, professional, and organized Spa Receptionist who will be the first point of contact for our clients, providing a welcoming environment, and ensuring a smooth and enjoyable experience. The ideal candidate will have strong communication skills, a passion for wellness, and the ability to multitask in a fast-paced environment.
- Minimum Qualification : HND
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
- Welcome and greet visitors in a friendly and professional manner.
- Direct visitors to the appropriate person or department.
- Manage the reception phone lines by answering, screening, and forwarding incoming calls.
- Provide accurate information to callers or take messages as needed.
- Schedule and manage appointments, meetings, and conference room bookings.
- Ensure that the reception area is well-organized and equipped for meetings.
- Respond to general inquiries in person, over the phone, or via email.
- Provide basic information about the company’s products, services, or processes.
- Receive, sort, and distribute mail, packages, and deliveries.
- Ensure outgoing mail is sent promptly and efficiently.
- Perform basic administrative tasks such as data entry, filing, and photocopying.
- Assist various departments with clerical support when required.
- Keep the reception area clean, tidy, and well-organized to maintain a welcoming environment.
- Ensure all necessary office supplies are stocked and replenished.
- Monitor and manage visitor logs and issue visitor passes when necessary.
- Adhere to company security protocols and procedures to ensure a safe working environment.
B.sc/HND in Business, Management, or a related field is preferred.
1-2 years of experience in a receptionist, customer service, or administrative role, preferably in a spa, wellness, or hospitality setting.
Proven track record of meeting or exceeding sales targets.
Excellent verbal and written communication skills, with a friendly and approachable demeanor.
A genuine desire to provide exceptional service and create a positive experience for every client.
An interest in wellness, health, and beauty, with a desire to help clients achieve their wellness goals.
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