Collection Officer

Responsibilities:

• Monitor overdue accounts and ensure prompt follow-up with clients.
• Initiate contact with delinquent clients through phone calls, emails, or face-to-face meetings to resolve outstanding debts.
• Negotiate repayment schedules and settlements within company policies.
• Ensure proper documentation of all recovery activities and maintain accurate records.
• Analyze and track loan accounts to identify patterns of default.
• Work closely with the credit team to update delinquency reports and recommend accounts for further action
• Implement strategies to reduce the non-performing loan (NPL) ratio.
• Maintain professional and respectful communication with clients while ensuring compliance with recovery protocols.
• Provide counseling and advice to clients facing financial difficulties, offering viable repayment solutions.
• Ensure all recovery activities comply with relevant laws, regulations, and organizational policies.
• Prepare and submit daily, weekly, and monthly reports on collection activities, recovery rates, and challenges encountered.
• Escalate unresolved accounts to the legal or senior management team as needed.
• Work with internal teams such as credit, sales, and customer service to resolve disputes and facilitate recoveries.
• Liaise with external parties (e.g., debt recovery agencies or legal teams) for escalated cases.

Requirements:

• BSc. in any course of study