Relationship Manager (Sales), Investment and Loans

You will be responsible for building and maintaining positive relationships with customers, identifying opportunities for business growth, and resolving customer complaints. Possessing excellent communication and problem-solving skills and work closely with sales and marketing teams to boost profitability and customer satisfaction.

Responsibilities

• Building positive relationships with customers
• Assisting with generating new business
• Identifying opportunities for greater profits
• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors

Requirements and skills

• Proven experience as a Client Relationship Manager
• Knowledge of customer relationship management (CRM) practices
• Experience in sales or customer service is preferred
• Problem-solving attitude
• Excellent communication skills
• Aptitude for fostering positive relationships
• Teamwork and leadership skills
• Customer-oriented mindset
• BSc/BA in Business Administration or similar field