Relationship & Account Manager

Responsibilities:

• Account Management: Serve as the primary point of contact for assigned client accounts, ensuring clients are fully onboarded and able to utilize all features of the GoodTenants software.
• Client Relationship Building: Build and nurture long-term relationships with clients, ensuring their needs are met and they derive maximum value from the platform.
• Training & Support: Conduct product tours, demos, and training sessions to assist clients in understanding how to use the software and achieve their property management goals.
• Collaboration with Account Associates: Oversee the work of Account Associates, who will handle the data cleanup and groundwork necessary to set up accounts, allowing you to focus on client strategy and relationship management.
• Customer Success Strategy: Develop strategies to improve product adoption, increase client retention, and resolve issues efficiently. Ensure that clients have a seamless experience with the GoodTenants platform.
• Feedback & Improvements: Gather and relay client feedback to internal teams, ensuring that client needs are reflected in product development.
• Reporting & Metrics: Track key performance indicators (KPIs), including client onboarding rates, customer satisfaction, and adoption metrics, and report these to management.

Requirements:

• Proven experience in account management, customer success, or relationship management, preferably in a SAAS, Banking, Wealth Management, or Property Management setting.
• Strong interpersonal skills with the ability to build trust and maintain relationships with clients.
• Excellent communication and presentation skills.
• Ability to manage multiple accounts and balance competing priorities effectively.
• A proactive, problem-solving mindset with a focus on client success.
• Experience working with cross-functional teams, including sales, tech, and customer support.
• Great Team Player

What We Offer:

• An exciting, full-time role with the potential to grow within a rapidly expanding company.
• The opportunity to work on high-impact projects that shape the future of living
• Competitive compensation and benefits.
• A collaborative, innovation-driven environment that encourages creativity and growth.