Senior Sales Operations Manager

✨ One platform, a whole world of opportunity

Right now, the best jobs are limited to people in a handful of the world's wealthiest cities, yet brilliant people are everywhere. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care for talent anywhere.

When it comes to global employment, we walk the walk. We're proof that companies don't need an office to create a highly-engaged culture. Since the company's inception in January 2020, Oyster has:

? Created a fully-distributed, vibrant team of 500+ employees across 60+ countries

?‍?Featured in Forbes having ranked #9 in Flexjobs Top 30 Companies for remote jobs

? Established a diverse leadership team and an employee base that's 60% female

? Achieved one of the highest employee engagement scores in its class

? Raised $286 million to date, with a current valuation of $1.2 billion!

Our momentum speaks to the power of global employment—and we're just getting started! If you want to change the world with Oyster and be empowered to work remotely while doing so, we'd love for you to apply!

?‍? The Role

Location: While this position is posted in a specific location, all of Oyster's positions are fully remote and you can work from home. Forever. To create the best experience for our new hire, this role requires you to be based within +5 / -5 UTC.

We are expanding our GTM Operations function and are seeking a strategic, process-driven Senior Sales Operations Manager to join our Sales Operations team, where you will optimize Sales and Post-Sales processes, enhancing productivity and scalability. In this role, you will refine Salesforce CRM and the sales tech stack, ensuring alignment with business goals and collaboration with Sales, Customer Success, Marketing, and Product teams to ensure smooth communication.

Key Responsibilities

• Support in the design and implementation of efficient sales and post-sales processes to streamline operations and enhance productivity.
• Optimize Salesforce CRM and the broader sales tech stack, ensuring scalability and alignment with business goals.
• Collaborate cross-functionally with Sales, Customer Success, Marketing, and Product teams to ensure smooth alignment and communication.
• Create and maintain insightful reports and dashboards, ensuring visibility into key metrics and promoting good data hygiene.
• Assess and improve tools and workflows to support scalable growth and foster continuous improvement.
• Liaise with the sales enablement team to propose and support initiatives that boost team performance and align with company objectives.
• Analyze sales data and performance metrics to identify trends, uncover insights, and recommend improvements to processes and strategy.
• Assist with the sales forecasting process and ensure accurate pipeline data to support informed decision-making.
• Facilitate seamless handoffs between sales and post-sales teams, improving the customer journey and experience.
• Drive cross-functional initiatives to identify bottlenecks and opportunities for efficiency across the GTM team.
• Monitor and ensure compliance with internal policies and procedures to ensure consistency across the sales and post-sales lifecycle.
  
  

Core Requirements

• 5+ years of experience in Revenue Operations, Sales, or GTM operations, with demonstrated experience in driving process improvements and optimizing tools.
• In-depth understanding of the entire sales lifecycle, from lead generation to customer success.
• Experience in creating and maintaining reports and dashboards for key metrics.
• Experience with sales analytics and forecasting tools, using data to drive strategic decisions.
• Proficiency in Salesforce and common sales tech stacks, including experience in CRM optimization and tool integrations.
• Proven track record in designing and implementing efficient sales and post-sales processes.
• Demonstrated ability to drive process improvements and operational efficiency.
• Proactive problem-solver with a keen eye for detail and the ability to anticipate and resolve issues before they escalate.
• Excellent cross-functional collaboration skills, particularly with Sales, Customer Success, Marketing, and Product teams.
• Strong verbal and written communication skills, with the ability to collaborate effectively across departments and time zones.
• Strong project management skills with the ability to lead cross-functional initiatives.
• Ability to manage multiple projects simultaneously while effectively prioritizing tasks based on business needs.
• Experience in a SaaS or technology environment is preferred.
• [BONUS] Bachelor's degree in Business, Marketing, or a related field.
  
  

You'll also need

• A reliable home internet connection (or be able to get one)
• Fluent English language skills
  
  

? How we work together at Oyster

Our values guide the work we do, the decisions we make, and the culture that makes us special. We elevate talent. ? We build trust. ? We thrive together. ?

Our mission is to create a more equal world—one global hire at a time. Everything we do ladders up to our mission—and that doesn't just mean building software. We develop programs, participate in workshops, and create dedicated teams to ensure we successfully support companies and knowledge workers in this new world of work.

We embrace asynchronous communication and collaborative work—and we share how we work in the Oyster Public HQ —to help other global teams learn from our experiences.

? How YOU work

Different countries have different statutory benefits, different cultures have different norms, and different people have different needs! In order to best support and encourage our diverse team, we've created How YOU Work; a program of policies, practices, and perks to support your whole human experience as an employee at Oyster.

• Work from anywhere: Oyster is a borderless, HQ-less company. As long as your work gets done on time, your team has the support they need, and you're authorized to work where you live, the world is truly your Oyster.
• Paid time off: We're all about taking breaks—we all need it. Oyster provides employees with 40 days off each year, which includes public/bank holidays and vacation/holiday leave (unless your country mandates more).
• Mental health support: We consider your mental health a top priority. We offer access to Plumm, a mental well-being service, to support your mental health.
• Wellbeing allowance: Each month, Oyster will top up your ThanksBen wallet with a wellbeing allowance. You can get pretty much anything that your heart desires! ThanksBen offers a wide array of options for spending your wellbeing allowance. Check out their benefits catalogue here for inspiration.
• Flexible parental leave: Families are created in lots of different ways. Our parental leave policy applies to all employees who are becoming parents, regardless of how they become a parent. Oysters are eligible for a minimum of three months of paid parental leave and your job will be held for 12 months (or longer if required by local jurisdiction).
• WFH stipend: To spend on your laptop and any other equipment you need for your home office; we'll get you up and running in no time!
  
  

✨ The best jobs should be available to everyone

At Oyster, we celebrate a variety of perspectives and experiences and we've intentionally built our product and our company with an inclusive, global mindset. We know from experience that people from underrepresented groups often don't apply for roles they don't feel they meet all the criteria for. We're committed to elevating talent by creating a trust-based environment where we can all thrive together. So if you think you have what it takes, but don't necessarily check every single box, please consider applying. We'd love to hear how you might contribute to our mission and our team.

Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email jobs@oysterhr.com with the subject line: Interview Accommodations.

Our available positions are published on our careers page and should you be invited to interview with us, our recruitment team will only ever contact you directly from an @oysterhr.com email address. If you receive a suspicious email relating to opportunities at Oyster from any other email domain, where someone is claiming to be a part of our recruitment team, we encourage you to submit a report through our Compliance and Ethics Helpline.