Restaurant Outlet Supervisor

Responsibilities:

• Oversee the daily operations of the outlet for efficient operations.
• Plan and assign daily workloads to outlet associates.
• Develop and enforce established policies and procedures.
• Establish operational strategies to meet quality and customer service standards.
• Develop marketing strategies to improve sales and profitability.
• Maintain the outlet facility clean and safe.
• Obtain customer feedback and recommend necessary outlet operational changes.
• Schedule orientations and job training for outlet associates.
• Organize regular meetings to discuss issues and updates.
• Analyze and resolve problems in a timely and accurate manner.
• Organize special events and entertainment to attract more customers.
• Address customer queries courteously and ensure customer satisfaction.
• Develop a cost-effective operational plan to achieve outlet goals.
• Assist in cash handling activities and develop expense and revenue reports.

Requirements:

• First degree in food science & technology, catering, or related fields.
• A minimum of five (4) years of relevant work experience in a food services organization.
• Highly experienced in food products and services.
• Sound logistics management, business operations, and financial knowledge.
• Strong managerial skills with a proven track record in delivering targets and efficiencies.
• Fluency in English is essential, with superior oral and written communication skills.