Retail & E-commerce Operations Manager

Responsibilities:

• P&L Ownership: Set and achieve monthly sales targets (online + in‑store).
• Operations & Supply Chain: Oversee inventory across warehouses, physical locations, and dropship partners; optimize fulfillment SLAs.
• Team Leadership: Hire, train, and mentor a small team; define and track KPIs (AOV, CSAT, fulfillment accuracy).
• Marketing Coordination: Partner with Kenkeputa’s marketing team to plan promotions, social campaigns, and in‑store events.
• Analytics & Optimization: Monitor dashboards (sales, inventory turnover, web analytics); iterate on pricing, promotions, and user experience.

Requirements:

• Age Requirement: 28 years old or younger.
• Experience: 3+ years in a similar role managing both e‑commerce and brick‑and‑mortar retail (must demonstrate validateable success: sales growth metrics, operational improvements, or case studies).
• Hands‑On Attitude: Willingness to “roll up your sleeves” and jump into day‑to‑day tasks—from merchandising to customer service.
• Strong analytical ability (comfort with data and dashboards)
• Excellent communication and cross‑functional collaboration
• Proficiency with e‑commerce platforms (Shopify, WooCommerce, etc.) and basic ERP/inventory systems

Preferred:

• Bachelor’s degree in Business, Operations, or related field
• Familiarity with dropshipping models and third‑party logistics
• Experience in Nigerian retail market dynamics

What We Offer:

• Competitive salary + performance bonus
• Opportunity to shape and scale a growing omnichannel brand
• Close mentorship from Kenkeputa leadership and cross‑functional exposure