Retail Sales Officer

Responsibilities:

• Process online orders accurately and efficiently, including order entry, order fulfillment, and order tracking.
• Manage order cancellations, returns, and exchanges.
• Coordinate with warehouse/logistics team to ensure timely order delivery.
• Resolve order-related issues and customer inquiries promptly and professionally.
• Respond to customer inquiries via email, phone, and chat.
• Provide excellent customer service by addressing customer concerns and resolving issues effectively.
• Build and maintain strong customer relationships.
• Assist in creating and maintaining online product listings, including product descriptions, images, and pricing.
• Ensure product information is accurate, up-to-date, and engaging.
• Conduct market research and competitor analysis to identify opportunities for product improvement and expansion.
• Assist in developing and implementing online marketing campaigns to drive sales.
• Monitor and analyze website traffic and sales data to identify trends and areas for improvement.
• Generate reports on key performance indicators (KPIs) and provide insights to management.
• Maintain and update the company's online store(s) (e.g., Jumia, Konga Instagram).
• Ensure the smooth functioning of the online store(s) and troubleshoot any technical issues.
• Explore new online sales channels and opportunities.
• Performs other responsibilities associated with this position as needed.

Requirements:

• Degree in Business Administration, Marketing, or a related field.
• 1-2 years of experience in e-commerce, customer service, or a related field.
• Strong understanding of online retail principles and best practices.
• Proficiency in using e-commerce platforms.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.