Sales Account Manager

CMTrading, an award-winning, FSCA regulated, and one of the oldest brokerages, is looking to hire talented Sales Account Manager to join its growing team in Lagos.

Job Description (Key Responsibilities):

Sales Responsibilities:

• Prospecting and Lead Generation
• Sales Presentations
• Relationship Building
• Sales Negotiation and Closing
• Sales Pipeline Management
• Market Research and Competitive Analysis
• Collaboration and Reporting

Retention Responsibilities:

• Build and maintain strong, long-term relationships with existing customers
• Monitor customer satisfaction and proactively address any issues or concerns
• Develop strategies to retain customers and minimize churn
• Conduct regular check-ins and follow-ups with customers to ensure continued engagement
• Upsell and cross-sell products or services based on customer needs
• Collaborate with customer service and other departments to resolve any retention-related challenges

Requirements (Skills & Qualifications):

• High school diploma or equivalent; a bachelor's degree in business or a related field is a plus
• Proven experience in Sales and Customer Retention, preferably in a B2B or B2C environment
• Excellent communication and presentation skills, both verbal and written
• Strong persuasion and negotiation abilities
• Results-oriented mindset with a track record of meeting or exceeding sales and retention targets
• Self-motivated and driven to succeed, with a competitive spirit
• Ability to build rapport and establish relationships with both new and existing customers
• Proficiency in using CRM software and other sales tools
• Strong organizational and time management skills
• Adaptability to work in a fast-paced and dynamic sales environment
• Knowledge of the financial industry, financial market trends, and customer needs related to the company’s products/services

Send cv to Careers@cmtrading.com