Sales Administrator

At M-KOPA, We Finance Progress. The scale and impact of our work is massive. M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off-grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.Our people reflect this mission; we pride ourselves in empowering our people to own their own careers, and encouraging growth through our learning and development programs, coaching partnerships, and on-the-job training. As a collective, we value diversity, knowing every journey brings its own reward, and support each employee as they travel theirs. This includes our family-friendly policies, commitment to employee mental and physical well-being, and flexible working practices. Our aim is for every employee to be able to shape their own career, whilst helping shape the future of M-KOPA as we grow together. Want to know more about M-KOPA? Click this link: The Sales Administrator manages low-level reporting for the sales team, supporting and managing administrative formalities for the sales like commission and service issues, organizing meetings and logistics, making calls, managing DSR churn/retention and keeping the non-selling DSRs updated about promos and changes. You will report to the Regional Manager#LI-Onsite

Responsibilities

You will maintain accurate sales data.

You will collaborate with other units on behalf of the Sales team for complaints and improvements.

You will be responsible for DSR registrations and maintaining accurate DSR Database.

You will organize and anchor regular meetings and logistics.

You will ensure minutes of meetings are taken and well communicated to the team.

You will ensure DSRs' complaints are escalated and resolved within agreed timelines.

You will coordinate all DSR-related activities.

You will ensure all relevant reports are published within stipulated timelines.

You will ensure all registered DSRs have signed contract forms.

You will ensure regular calls to non-selling DSRs to ensure churn is under 10%

You will ensure regular calls to non-selling DSRs to ensure 70% MoM retention.

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Requirements

A First Degree Higher or a Higher National Diploma Holder

2+ years' experience in a corporate environment.

Exposure to working on a CRM.

Basic excel skills should be fluent in English and Pidgin

Have a process-oriented mindset

Excellent Presentation skills

Good Planning and Organization skills

Ability to work calmly under pressure.

Benefits, What's in it for you:Private health insurance (inpatient outpatient, maternity, eye care, dental and gym facilities)Group Life Cover and Personal Accident CoverCompany pension (A mandatory basic national social security scheme)Airtime and Data allowance (dependent on the nature of the role)M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.