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Sales/Customer Care Representative
Ekóò PR
Sales
Retail, Fashion & FMCG
NGN
150,000 - 250,000
Easy Apply
Job Summary
A Sales/Customer Care Representative is a key member of a company's sales and customer service team. This role involves a multifaceted approach, combining sales techniques with exceptional customer service skills to build strong client relationships, drive revenue growth, and ensure customer satisfaction.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, online, or in person.
- Offer expert advice on product selection, sizing, and styling.
- Handle customer complaints and resolve issues professionally and with efficiency.
- Process orders accurately and efficiently, ensuring timely delivery.
- Assist with returns, exchanges, and refunds, adhering to company policies.
- Process transactions accurately and efficiently.
- Achieve individual and team sales goals.
- Coordinate with the shipping department to resolve any delivery issues.
- Keeping records of customer interactions, transactions, inquiries, and complaints for future reference
Requirements:
- Minimum of 2 years work experience.
- Excellent communication and interpersonal skills.
- Strong sales skills.
- Proven customer service experience.
- Problem-solving and critical thinking skills
- Ability to work independently and as part of a team
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