Relationship Officer

CKK Insurance Brokers Limited is a new entrant in the insurance brokerage sector that intends to provide life, health and general insurance in Nigeria. We intend to use our expertise and knowledge to identify risks and help our clients find appropriate insurance policies with coverage that are both suitable and of best value. We are seeking experienced sales professionals to join our team. We are currently recruiting…

Job title: Relationship Executive

Job Type: Full Time

Qualifications, Competencies and Attributes

• Must hold a BA/BSc in any discipline.

• Must have minimum of four (4) to six (6) years of experience in an Insurance Company or Brokerage Firm with a proven result-oriented track record.

Personality:

A go-getter, enthusiastic, and results-oriented with excellent communication and social skills.

A self-starter who is able to work with minimal or no supervision.

Honest and with high integrity.

Job Purpose

· To grow and develop insurance income for CKK Insurance Brokers Limited and deliver profitable revenue streams.

· Ensure effective cross sell of insurance products and services across all major businesses.

· Execution of sales strategy to achieve all revenue goals and targets through engagement with both external and internal stakeholders.

· Expansion of business through identification of revenue opportunities and harnessing of the revenue streams.

Job Responsibilities/Accountabilities

Financial Outcome: Achieve monthly sales target

· Achieve assigned monthly Insurance brokerage commission target.

· Achieve assigned monthly/yearly insurance policy target.

· Achieve assigned new customer acquisition for both personal and business lines.

· Identify, initiate and convert leads for CKK Insurance Brokers.

· Grow CKK Insurance Brokers share of customer’s insurance portfolio by harnessing and upselling insurance products.

· Provide advice to corporate clients on managing and transferring risk using insurance solutions.

· Ensure timely engagement and follow up of customer’s insurance renewal of all Insurance portfolios or arrangements.

· Maximize the insurance revenue opportunities within the various businesses of the group.

· Ensure penetration into Customers own insurance arrangements by harvesting the group’s client base thereby reducing leakage of potential revenue.

· Operate within the NAICOM guidelines and framework so as to avoid sanctions or infractions to the Company.

· Make physical / telephone calls / e-mails to clients for customer interactions.

· Organize and facilitate Interactive sessions.

· Effectively communicate and follow through, with client requests to Underwriting, claims and support units.

· Ensure prompt provision of KYC documents to avoid delays in providing insurance cover to clients and refund of premiums received.

· Consistently identify value to our customers by leveraging the various resources within the group.

· Proffer possible strategies/ways to improve sales and relating to customers.

· Identify key insurance opportunities outside of the borrowing customers of CKK Capital and appropriately position CKK Insurance Brokers to capture the business and revenue streams.

· View day-to-day decisions, relationships and operations in terms of the bigger picture, keeping the overall/long term strategic objectives of the Firm/Group in general, in mind.

· Have a good understanding of both traditional and non-traditional competitors, their drivers, products, strengths, vulnerabilities, market share/client base and the impact that these factors have on the group’s value proposition to the client base.

· Support insurance sales in the network through awareness, training and a “helpdesk” function for relationship officers and sales consultants in the various business segments.

· Embark on key joint calls with other business units.

· On-board, train and supervise sales agents to deliver on monthly premium targets.

Client Focus: Customer Service Quality and Efficiency

· Ensure adherence to set turnaround times with respect to customer relationship management processes.

· Ensure accurate recording of both insurance direct sale and cross sell revenue and sales per product or service.

· Ensure all policies and products are competitive and remain competitive by conducting ongoing market and competitive analysis.

· Ensure all insurance policies provide cover that is relevant and in line with good local market standard.

· Provide excellent service to existing policy holders and ensure clients are notified before insurance policies expire.

Risk and Conduct: Ensure Compliance in line with the Group’s standards

· All customers on boarded must meet minimum KYC in line with the AML CFT policy and company PEP guidelines.

· All information shared with the customer and instruction received from customers must be captured via Call Memos or Call logs. Meeting notes must be shared with customers and filed accordingly.

· Adherence to all employee group policies and manuals.

· Completion of all People fluent training and agreed personal development plan.

· Adherence to the scheduled Leave Plan.

· Maintain Zero tolerance for regulatory breaches.

· Minimize reputational risk exposure.

· Maintain zero tolerance for repeat GIA or internal control findings.

· Prompt reconciliation of income/premium and avoidance of all internal breaches.

· Minimize Ops losses and ensure it does not exceed the 0.5% benchmark.

· Operate within the NAICOM guidelines and framework so as to avoid sanctions or infractions to the Company.

· Educate and enlighten clients employers about the dynamics of the Insurance industry.

· Continuously monitor market trends in the insurance industry, including the regulatory and legal framework, with a view to assessing the possible impact on the insurance brokerage.

· Ensure adherence to code of ethics and all other related guidelines.

· Ensure smooth internal & external stakeholder management.