Sales Manager

Responsibilities:

Sales Strategy & Execution: 

• Develop and execute effective sales strategies that align with Softhills' business objectives and drive revenue growth.
• Identify emerging market trends, customer needs, and new business opportunities to maintain Softhills' competitive edge.
• Analyze sales performance metrics and use insights to improve the sales process and optimize results.

Team Leadership & Development: 

• Lead, mentor, and motivate a team of sales representatives to ensure they achieve individual and team sales targets.
• Provide ongoing training and development to improve the team’s sales skills, product knowledge, and customer engagement techniques.
• Foster a high-performance culture by setting clear expectations, conducting regular performance reviews, and recognizing achievements.

Customer Relationship Management: 

• Build and maintain strong, long-lasting customer relationships to ensure high levels of customer satisfaction and loyalty.
• Work closely with customer service to address any customer inquiries, complaints, or concerns, ensuring timely resolutions.
• Develop customer retention strategies and ensure that customers receive value-added solutions.

Upselling, Cross-Selling, and Down-Selling: 

• Create and implement effective upselling, cross-selling, and down-selling strategies to maximize revenue from each customer.
• Train the sales team on identifying opportunities to offer additional products or services that meet customer needs.

Order Confirmation & Follow-up: 

• Oversee the process of confirming customer orders, ensuring all details are accurate and clear.
• Coordinate with the logistics team to ensure seamless order fulfillment and timely delivery.
• Follow up with customers post-purchase to ensure satisfaction and identify opportunities for repeat business.

Collaboration & Communication: 

• Collaborate with the marketing team to align sales efforts with promotional campaigns, lead generation strategies, and product launches.
• Work closely with the logistics team to ensure smooth order processing, and timely deliveries, and address any potential issues.
• Provide regular reports and updates to senior management on sales performance, customer feedback, and market trends.

Requirements:

• 3 years experience
• Degree in a related field