Sales Representative

Responsibilities:

• Proactively identify and pursue new sales opportunities through cold calling, email campaigns, and walk-in customers.
• Present, promote, and sell products/services to potential and existing customers.
• Meet and exceed sales targets by understanding customer needs and providing tailored solutions.
• Upsell and cross-sell products/services to maximize revenue.
• Follow up on leads and ensure timely closure of sales opportunities.
• Maintain accurate records of sales activities, customer interactions, and follow-ups using CRM systems.
• Respond promptly to customer inquiries via phone, email, or in person, providing accurate information.
• Handle customer complaints, resolve issues, and ensure customer satisfaction in a professional and empathetic manner.
• Provide after-sales support to ensure customer retention and loyalty.
• Build and maintain strong, long-term relationships with customers.
• Assist customers in navigating product options, pricing, and availability.
• Keep customers informed of new products, services, and promotions.
• Collaborate with the sales and customer service team to optimize processes and enhance the customer experience.
• Ensure timely communication and follow-up with internal and external stakeholders.
• Maintain a clean, organized, and professional sales/customer service environment.
• Stay updated on product knowledge, company policies, and market trends.
• Prepare regular sales and customer service reports for management review.

Requirements:

• High School Diploma or equivalent.
• Proven experience as a Sales Representative, Customer Service Executive, or similar role.
• Strong communication and interpersonal skills to engage with customers effectively.
• Excellent negotiation and persuasive selling skills.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Ability to multitask, prioritize tasks, and work under pressure in a fast-paced environment.
• Problem-solving skills with the ability to handle objections and customer complaints professionally.
• Strong organizational skills with attention to detail.

Work Conditions:

• Full-time (Monday - Saturday) 
• May require holiday shifts based on customer needs.
• Combination of office-based, retail, or field sales activities.

Benefits:

• Base salary plus commission.
• Training opportunities to enhance skills and career growth.